Marco Gambetta
May 23, 2023
They charged me VAT when my reservation was paid 100% by trip and for foreigners according to the DIAN (Colombian tax administration) this tax should not be charged, the hotel knew this because they have several complaints about this on their website and yet they surprise to the guests obtaining an undue and illegal economic benefit... the Front Desk Manager was very bad... who, knowing all this, demanded this payment. I do not recommend this hotel for these inconveniences that are generated by a lousy administrative management of the Hotel.
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