Hotels Near Hakaya Heritage Market in Medina

One of the best hotels near Masjid Al Nabawi! The staff are incredible! From the moment I arrived, Hassan from concierge assisted me with my bags and the staff at the reception were very friendly and they not only allowed me to check-in early but also upgraded my room with a partial Haram View! All the staff spoke English perfectly. The rooms are nice and spacious with modern furniture and the amenities provided in the room are perfect from bathrobes to multiple kits! The room was relatively clean however I’ve notice multiple finger prints on the refrigerator door as well as the bathroom door which shows those 2 areas weren’t wiped after the previous guests had left. The shower was perfect with nice hot water and the bathroom was spacious enough. The hotel has 2 towers and we didn’t know which tower to go to so we ended up going to tower 1 were the receptionist informed us that our booking is in tower 2. I had an elderly guest with me and moving towers like this was very inconvenient. The hotel should inform the guests about the tower number and parking instructions before arriving at the hotel. The hotel is very close to the Haram with just 6-7 minutes walk to both the men’s and the women’s entrance (door 11 and 12). Upon returning to the hotel, the staff were promptly situated outside the elevator doors assisting guests with the elevators. About the breakfast. It was fantastic! The options available were great and included selections of cold appetizers, bakery items, main courses including french toast and pancakes. The breakfast staff were very friendly and efficient and they never said no, especially Riaz he served us coffee and hot chocolate. The items were being refilled quickly. The 2 ladies welcomed us for breakfast with a huge smile. Suggestions to improve breakfast: 1) there was no live cooking counter for omelette. The omlette was being cooked in the kitchen and was being stocked in the hot plate. It would be great if the hotel could consider introducing live counter for omelette as it really would help us guests to make the perfect omelette for ourselves and eating it warm and fresh. Other hotels do have a live counter. 2) Though all the breakfast items were great, the French toast wasn’t good at all! It didn’t taste like a French toast. The sambosas were undercooked and very chewy so wasn’t able to eat them. Improvements on this will make the breakfast experience perfect! One more thing to add is that the staff not once said “No”. They always accommodated our requests whatsoever. I asked the reception for a plastic chair for my elderly mother to sit and take a shower, thought they didn’t have it, they offered us to switch to an accessible room with no additional costs! The hotel is not very busy and crowded as I didn’t see any groups here. I hope the hotel can maintain this very same standard or else it’ll be very easy to be like the other hotels who don’t care about guests. All in all, I’ll definitely choose Al Manakha Rotana again on my next trip to Madinah and wishing this hotel success!

Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.

Excellent service from hygiene to breakfast..only few minutes away from haram. All the amenities are close by food places hotels car parking Taxis ect. Breakfast was a variety of all food waht you will expect in normal hotel,food was hot and plenty to choose from.

Near to amenities

The hotel location was very convenient! Just 200 meters away from the Masjid Nabawi. Very clean hotel. The pillow, bedsheet and bed were comfortable. Friendly and helpful staff. Really enjoyed my stay! Wifi connection & breakfast was good too. Overall I’m fully satisfied and definitely come back soon.

Great stay at a reasonablu priced hotel. Food variety was not great though. But probably ok for most other patrons as majority are here for religious reasons rather than their tummies.

We stayed at Saja Al Madinah during our stay in Medina. There seems to be a mixture of reviews here so please take my feedback as a pinch of salt. We had booked a room for 5 adults and the room was spacious and wasn't cramped. The hotel location is very good and is close walking distance to the prophet's mosque. We found the rooms to be clean and tidy, what i loved about the room were the curtains which completely block out the sunlight. You wont have the slightest clue what time it is if the curtains are drawn. Overall, I enjoyed my stay and didn't experience any issues. Check in was swift. The only negative feedback i have is that the hotel was slightly pricey..

Good, clean and spacious suites with very well mannered staff. They have a cafeteria in the lobby where breakfast is served, not in the form of buffet but one can order a breakfast dish, with a drink and water (one for each). 5-10 minutes drive to Masjid-e-Nabawi by taxi, cost totally upto your negotiation skills. Al Rashed Mega Mall is just across the road but the road is so busy, please don’t even think of crossing it straight on foot. Either take a taxi (sounds weird) or walk down the lane till a crossing and then come back all the way up. During my stay of 3 nights, I couldn’t go there even once. On the lane behind, 10 mins walk away, you will be able to find all restaurants like tazaj, dominos, mcdonalds etc. Overall, a pleasant stay, 20-30 mins from Airport and Harmain Train Station.

Even though hotel is located around 12k from Masjid Nabwi but thier regular shuttle service with excellent timings for all the 5 prayers makes up fir the distance. The drop off point at Haram of the shuttle is under the haram floor so great service. Breakfast is OK, not of a 5 star standard though and replenishing is slower, needs improvement.

It is a good thing that you are not a part of the problem and that you are not a victim of the problem and you are not a problem because you are the one that has to be the good.