Les Chalets du Mont d'Arbois Megeve, a Four Seasons Hotel

I had mixed feelings about staying here but thought the Four Seasons Hotel would not build a hotel in a location that didn't have good skiing, etc. From the moment we arrived it was one problem after another. Here are the cons from my experience: 1). They do not upgrade rooms even if you have a package that includes an upgrade "based on availability." We were told there would be no change in being upgraded anytime during our stay even though our package included an upgrade. The front desk lady was so rude when she said there was no chance. After asking several times during our stay they finally told us they had a "last minute cancellation" and could upgrade us, but it was a room that was in the furthest away chalet which required you to call for a shuttle anytime you wanted to go and do anything, including going to breakfast. We refused that upgrade due to that. 2). Location is remote. You have to take a shuttle service to get anywhere which we ran into problems twice when the ski room told us they would pick us up in 10 minutes and after 30 minutes we had to walk back. They gave us a bar of chocolate and an apology note and said it would never happen again but sure enough it happened again 2 days later when we and another couple waited over 30 minutes for a ride. 3). Rooms are small, especially the most basic rooms (the smallest I have seen at any Four Seasons Hotel) We were finally given an upgrade to a larger room but refused it since it was so far away and it required you calling for a shuttle to go anywhere including the main hotel where breakfast was located. 4). Indoor/Outdoor Swimming Pool was Luke warm at best. We never saw anyone use the pool when we were there for this specific reason except for the first day when we arrived and there was one other couple in the pool who also complained about the temperature and the spa manager told us that was the warmest it could go up to. We went to the other main Four Seasons Hotel in Megeve and they had no problem with their pool temperature. Don't be fooled by the photos of the indoor/outdoor pool at the Chalets. You will never use it because of this reason (unless they figure out how to heat it up). 5). You have to have internet access no matter where you are in order to use the app to text for the shuttle service. They can be a real pain if you are not from the EU and don't have cell service on your phone. They depend very heavily on their Four Seasons App which has the chat feature to ask them to do anything. 6). Skiing at Megeve is mediocre at best. If you are anything above an intermediate skier you will be bored very quickly here. I would go to nearby Courcheval all day long which has some of the best skiing in France and some of the best 5 star hotels, shopping and quality restaurants. Here are the pros: 1). Staff worked very hard to make sure you stay was an enjoyable one with the exception of the front desk lady who told me there would be no chance for an u

Best place to stay in Megeve! Amazing Spa and free shuttle service to everywhere! The Hotel itself is authentic and verycomfortable at the same time !! Exteremly happy with my stay gonna be back soon hopefully!

Excellent stay at the chalets - service was exceptional - chalet was perfect for us - felt out the way which was nice but close enough to reception for everything - the staff can’t try any harder and their WhatsApp service was brilliant - with a. Shuttle available to take you everywhere it really was ideal

Our trip to this resort was the worst vacation of our life. It felt more like a week of torture than a vacation. The hotel mismarketed the room, and then lied about the accommodations. As a result of their absolute negligence and deceit, my son hit his head on a low beam (under 5 ft) in what I was told would be an acceptable third bedroom room in an overpriced suite, but it is not suitable for anyone over the age of 6. The room was completely unsafe and against the appropriate regulations that I would expect any Four Seasons to adhere to. My son now has a concussion. He is not able to ski or exercise and must avoid sunlight the entire week. He spent most of first 3 days here in bed. We spent more than 8 hours at the hospital, and we were so miserable we decided to leave early. This hotel does not meet the high standards that we are accustomed to from Four Seasons. This resort is absolutely not worthy of 5 Stars!!

Had an outstanding stay for 3 nights in December over the holidays. Very close to ski area and town. Stayed in 2 connecting suites in Chalet Alice. Staff extremely well trained and very attentive. Had no issues with the room. The shower was a little cramped and did not have shelves for soap, shampoo etc. Had daily breakfast which was delicious. Their house dog is so cute and friendly. The place is a little too quiet but very cozy.

I was expecting a normal Four Seasons experience, but in fact, the staff made it above my expectations.

Everything was perfect during our stay. We were made to feel extremely welcome by the friendly staff who were fabulous and nothing was too much trouble.