Best Western® Hotels in Melbourne

I must say the location is 10/10 as its just a block away from southern cross station. We took the airport skybus and took a short walk w our 2 toddlers to hotel to and fro with our 4 check in baggages with ease. Coles” also across the street with tons of food options nearby. Its also within free tram zone so another great plus for us! Our rooms came with Continental breakfast. Selection during breakfast wasn’t great, but kids and us weren’t fussy. Our room smell a little stale when we check in initially but most times we were out and about and after a while, not as noticeable. Generally a fuss free hotel with great value. Certainly hope to be back soon!

I love this hotel. Compact size room for travel alone. Great location, great service, clean, room is bright and comfy. Recommended for all who hesitate to select the hotel. Don't forget to ask for shower cap. The internet signal is need to reconnect in time to time.

Location is good, about 10 minutes from Southern Cross Station and Skybus to Melbourne Airport. There are also tram stations nearby to some tourist attractions, as well as supermarkets, restaurants, etc. The room is generally fine, though some rooms of the same room type look smaller due to its configuration. We used the 24h private carpark that the hotel recommended, but was double charged by both hotel and the carpark itself. Initially the hotel staff wanted to refund the lower charge which we declined, and we had to spend some time and effort to get the manager to help settle with the carpark. Most staff were more approachable, while there was one or two who did not seem interested. Luckily, the issue was resolved in the end.

My husband and have stayed at The Stamford Plaza times many times over the years and have always loved it, but this was the first time bringing the kids, as we wanted to treat them to a special night out in the school holidays. PROS - The pool and spa were the highlight of our trip. After reading some previous reviews about the water being too cold we were a little concerned, but they were both absolutely wonderful. The pool area was clean and the pool was lovely and warm. The spa was perfect and HOT - just the way we love it. My children LOVED the glass elevator, this was a real thrill for them and they are already asking when we can go back to go in it again. We did meet some lovely staff during our stay, and check in and check out was fast and easy. The room was nice and clean. There is absolutely no view of the city lights (we were looking out onto a wall) but this is just due to the location and can't be helped. The central location is fantastic. CONS - No valet - I'm sure this was a service that used to be offered in the past? Our bags took nearly 2 hours to be delivered to our room, and this was time wasted that we were planning on heading out to explore the city. They only arrived after several follow up calls asking how much longer they would be. We only had 2 towels (and no robes) in our bathroom, even though our booking was for a family of 4. When our bags arrived, we asked the gentleman to please provide 2 more towels for the kids but they never came. We ended up needing to take 2 extra towels from the pool area back to our room. Our 'Indulgence Package' included a bottle of wine which we were told would be brought up to the room. This also never came and I needed to ask for it upon checking out. The real let down though was the buffer breakfast, which was included in our package. We have stayed at many 4 and 5 star hotels and this was possibly the worst breakfast we have come across - I wouldn't even rate it a 2. The coffee machine was broken, and there was no service asking if we would like a fresh tea or coffee. My son had the pancakes (pre-made sitting out with the bread) and he said they tasted stale and crumbled in his mouth. The hot food (eggs, bacon, tomato, hash brown) were all stone COLD - not even luke warm. I considered asking if they could pop my plate into the microwave to heat them up but lost my appetite wondering how long it had been just sitting out there. And the fresh fruit was dry and looked like it had been sitting out a long time. I wish we hadn't taken take package with breakfast included, as we could have had a hot breakfast for much less $$ from the McDonalds just around the corner. Our package also included late check out to 12 noon however our keys did not allow us entry back in after 11am. OVERALL - We would stay at the Stamford again however I think they need to advertise it for what it truly is - a 4 star hotel. We have stayed at many 5 star hotels in Melbourne such as Crown Towers, the Langam and the H

Service was very good but overall experience I would rate it as mediocre. The location is very convenient. The room looks quite dated. When we entered the room, i killed 2 bugs and was very worried if they were bed bugs, so called room service and they came down to attend to us right away. However, the hotel facilities were not functioning very well. For instance, the touch screen lift was not working well. Many time we scanned our room cards, it doesn't detect our floors so we ended up missing our floor and went up or down with other guests. The bath tub with spa function was so loud when turned on, you could hear them by the bed outside the toilet. All the furnishing in the room and surrounding seems very outdated. The chairs on the breakfast tables were not looking very new and quite dirty with stains and dirts.