Hotel Indigo Melbourne on Flinders, an IHG Hotel

好好好好好

交通便利,早餐多種菜色選擇.房間整齊.

可以提前入住，服務態度好，房間大而整潔。位置也很不錯，非常推薦！ 早餐也還不錯。

早餐挺豐盛的。

The location is very close to the station and the exhibition. Rich breakfast

Don't stay! Don't stay! Don't stay! This is the first time I've seen a hotel that doesn't provide bottled water or drinking water! Is this INDIGO? Is this InterContinental Hotels Group? The service facilities are also very poor in this regard. On the first day of check-in, I wanted to call the front desk to ask if there was any bottled water for drinking. I called the "room service" and "front desk" hotlines 5 times in a row but couldn't get through. It took a long time for me to call again before I got an answer. They told me that bottled water would be charged or that it might be cheaper to buy it at a nearby convenience store... I was speechless... There was no apology during the whole communication and it was just as it should be... If it was in a cheap hotel, I would have accepted it. The problem is that you are selling for 1,000 RMB a night with the "INDIGO" brand. Do you deserve it? Other service facilities are also very poor. The hotel was renovated before it was not INDIGO. The bathroom decoration was seriously flawed, and there were exposed water pipes. What's more ridiculous is that I was only given 1 set of toothbrushes for 2 people staying. What does it mean? There are stains on the chairs in the room that can't be wiped off... The chairs are not the only thing that is dirty. I don't know how the hotel manager chose the chairs. The support is at the front of the chairs. If you move your feet a little, they will hit you. They are really good at choosing... Also, the hair dryer has very little wind. If you are a girl, be prepared to waste half an hour to blow your hair... The same goes for the slippers. You can see the picture. They were very clean when I wore them during the day, but they were dirty and even rotten when I came back at night. They didn't change them for me😅😅😅 Housekeeping is even worse. There is no electronic "Do Not Disturb/Clean" switch in the room. They knocked on the door at 9 o'clock in the morning to wake people up😡; they cleaned very "carefully" and didn't even replenish the toilet paper. There was obvious dust on the sheets... Well, I found a Do Not Disturb/Clean sign with paper later, so I tried it the next day. Wow, it's true that they don't disturb, but it's also true that they don't clean. They put the "clean" sign at 3 or 4 in the afternoon, and when I went back at night, it was not moved at all. It seems that they want to stay at home Cooperate with your distinguished housekeeper, right? If you are off work or not coming, you don't have to clean. Overall, the room area is very small and the bathroom passage is pitifully narrow... It's definitely a scam. hhh [Key point] I was really dissatisfied with the first night and wanted to check out and cancel the order. After Ctrip helped to communicate, the hotel refused to cancel the order after receiving the order amount and deposit, and did not apologize at all. They thought that they "only need" to show the basic information of the room such as the size to the guests. The rest, such as "drinking water" and "service facilities", are not what they should bear and show... I am really speechless. It's a very bad stay experience. INDIGO, you don't deserve it. Only Ctrip was satisfactory in helping to communicate, and helped me convey my demands and possible solutions (although the hotel did not communicate with me at all and directly refused). Don't book this hotel! ! ! Unless you want to be a big victim. 🥲