Collins House Apartments by CLLIX Reviews

Response from Property: Hi Monem Saeed, We would like to express our heartfelt gratitude for taking the time to share your positive feedback about your recent stay at Collins House Apartment. We are delighted to hear that you found our apartment clean and enjoyed its central location.Our team takes great pride in providing exceptional service, and your kind words regarding the politeness of our reception staff mean a lot to us. We are thrilled to know that you had such a positive experience.We look forward to the opportunity to host you again in the future, and we are committed to ensuring that your next visit is as enjoyable as your recent one.Thank you once more for choosing Collins House Apartment, and we can't wait to welcome you back.Kind Regards,Kylee LowdenGeneral Manager

Response from Property: Hi Pei yi,Thank you for sharing your positive feedback about your stay in the 2-bedroom apartment. We're pleased to hear that you found the apartment spacious and well-equipped, especially with the kitchen amenities for cooking. It's great that you had a positive experience with the staff's services as well.If you have any further comments, suggestions, or if there's anything else you'd like to share, please feel free to let us know. We value your input and hope to continue providing you with spacious, well-equipped accommodations and excellent service during your future visits. Thank you for choosing us as your accommodation. Kind Regards, Kylee Lowden General Manager

Response from Property: Hi, I'm delighted to hear that your stay with us contributed to a wonderful Christmas experience! Providing a pleasant and enjoyable stay during the holiday season is something we aim for, and I'm thrilled that our staff's friendliness and helpfulness, as well as our central location and convenient amenities, added to your enjoyment.Your feedback is appreciated, and I'll make sure to share your kind words with our team. Knowing that our guests had such a positive experience encourages us to continue delivering exceptional service.If there's anything more we can do to make your future stays even better or if you have any preferences you'd like us to consider, please don't hesitate to reach out. We're grateful for your patronage and hope to welcome you back for many more memorable stays!Kind Regards,Kylee LowdenGeneral Manager

Response from Property: Hi, Thank you for taking your valuable time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind Regards,Gavin HockingGeneral Manager

Response from Property: Hi Bing, Thank you for your feedback! We're delighted to hear that you found our staff friendly and helpful, enjoyed the great views from your room, and appreciated our convenient location. We strive to provide exceptional service and a comfortable stay for all our guests. We look forward to welcoming you back in the future!Kind Regards, Kylee LowdenGeneral Manager

Response from Property: Hi Karen Lee, Thank you for your feedback! We're pleased to hear that you found our apartment hotel to be decent with easy access to public transportation and good, stable Wi-Fi connections. We appreciate your kind words about our staff.We apologize for the inconvenience regarding the gym facilities being on maintenance during your stay. We understand that access to such amenities can enhance your experience, and we'll strive to ensure they are available for your next visit.We look forward to hosting you again in the future. If you have any specific requests or if there's anything we can do to make your next stay even better, please feel free to let us know. Thank you for choosing our establishment, and we appreciate your understanding.Kind Regards,Kylee LowdenGeneral Manager

Response from Property: Hi Guest,We're glad to hear that you had a comfortable stay! If you have any further comments or if there's anything else you'd like to share, please feel free to let us know. We value your input and hope to continue providing you with comfortable experiences during your future visits. Thank you for choosing us as your accommodation.Kind Regards, Kylee Lowden General Manager

Response from Property: Hi Tarry,Thank you for your wonderful review! We're delighted to hear that you found our surroundings, amenities, cleanliness, and service to be perfect. We look forward to welcoming you back for another very nice stay!Kind Regards, Kylee LowdenGeneral Manager

Response from Property: Hi Njztr, Thank you for sharing your experience. We apologize for any inconvenience you faced with finding the location and accessing the gate. We strive to provide a comfortable and seamless experience for our guests, and we will take your feedback into account to improve our directions and access procedures. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.Kind Regards,Kylee LowdenGeneral Manager

Response from Property: Hi,Thank you for taking the time to provide such detailed feedback about your stay. We're glad to hear that you appreciated our great location, the nice design of our lobby, and the friendly service provided by our front desk staff. However, we apologize for the discrepancies and issues you encountered during your stay. Regarding the cooking facilities, we're sorry to hear about the poor quality of the cookware. We'll look into upgrading our kitchen equipment to provide a better experience for our guests who wish to cook during their stay. We'll also investigate the issue with the water temperature of the washing machine to ensure it's functioning properly and adjust it if necessary. Additionally, we'll address the cleanliness issues you mentioned, including the hairs on the bedsheet, stains on the dining chairs, and the peeling of the shower equipment. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable experience for all our guests. We apologize for any inconvenience caused and appreciate your understanding. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a better experience.Kind Regards, Kylee LowdenGeneral Manager

Response from Property: Hi Guest,It's wonderful to hear that you found the hotel clean, safe, and convenient during your stay! The added security measures might take a moment to get used to, but I'm glad to hear that overall, it went smoothly for you. Your recommendation for this apartment hotel in Melbourne is appreciated! If there's anything else we can do to make your next stay even better, please let us know. We're here to ensure you have a fantastic experience whenever you visit!Kind Regards, Kylee Lowden General Manager

Response from Property: Hi,Thank you for your glowing review! We're delighted to hear that you found our location excellent and convenient, and that our room facilities were complete and comfortable for your stay. It's fantastic to know that you're planning to stay with us again on your next trip to Melbourne, and we truly appreciate your willingness to recommend Collins House to your friends. We look forward to welcoming you back for another enjoyable stay!Kind Regards, Kylee LowdenGeneral Manager

Response from Property: Hi MissTallaL,I'm glad to hear you had a satisfying experience! Your advice about arriving early to ensure front desk availability is valuable. We aim to provide seamless service, and your feedback helps us improve. I'm pleased you found the location and environment to your liking. Should you have any further suggestions or preferences for your next visit, feel free to share. We're here to ensure your stays are consistently enjoyable!Kind Regards, Kylee Lowden General Manager

Response from Property: Hi,Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel spacious and well-equipped for your needs, including laundry and cooking facilities. We appreciate your comments about the bed size, and we'll certainly take this into consideration as we strive to improve our accommodations. It's wonderful to know that overall, you had a very good experience and that our hotel was suitable for your family of four. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards, Kylee LowdenGeneral Manager