W Melbourne Reviews

First time staying at this hotel and love the location. Very accessible to alot different tram lines and also near the central station Southbank Cross. Room is on the dark side but that is the style of the hotel. Only weird part is the shower room has no door to close when showing so that is quite unusual. Day on day housekeeping is not consistent with some days not having free bottle water replaced and towels not replaced with new ones. But overall will definitely choose back this hotel for accessibility and service and room size.

Nice spacious room. However, double bed may be too tight for 2 person sharing the bed. For a group of we had to request and pay for additional roll away bed.

Awesome experience Located in Melbourne city very convenient Great check in room space big bathroom and fancy gym and 24 hour swimming pool However the only down side was the pillow not very comfortable called for a memory foam one middle of night the staff was friendly and changed pillow for me Overall great weekend getaway at W Melbourne Highly recommend

Perfect of you are visiting the Melbourne city center 10mn walking distance to main places Got a late checkout when I asked for it and very well trained staff.

Outstanding Hotel best described as 5 star luxury with a 'Funky Cool Twist'.Service from all staff was both very friendly and efficient..everyone is obviously well trained for this level of hotel- a very well done job by management. Curious bar has a great vibe as well as nice cocktails and finger food.The service by all staff including manager also gets a big thumbs up.Wet bar has a lovely indoor pool with a cafe for cofffee drinks & sandwiches.I have stayed in many different 5 star hotels over the years including Sheraton Mirage- but this stay was the most fun and enjoyable- Thank you W Hotel- we surely will 'Be Back 😊.

Overall it was great to stay at the hotel. One thing has to say is the housekeeper threw the free drink ticket and valet ticket that we left them on the table. 😧

Had an amazing stay at W Melbourne. Welcome Chandon on arrival plus trendy interiors made it a good start to our stay. Will definitely be returning for a staycation.

The pillows. Quilt and mattress are very good, no stain and smell. Shower and bathroom and toilet are quite modern, except there should be a door for the shower and bath room. Location is on the quiet part but within walking distance to China town and where actions are. The staff are very friendly and helpful. The valet parking $70 a day is good for us. Pool for a quick dip, gymnastics, and steam room are there.

Hotel W Melbourne is of high quality equipment but suffers from terrible service. They easily forget to clean the room and replenish stuff in the room. They easily mix the orders in breakfast. They do not clean the room properly. By the way, do not forget to be confirmed about its breakfast as it is not fully open buffet. The hotel does not have a proper lounge with proper furniture. In general, I believe W Melbourne is not ready to offer luxurious service. You can find a very good five star hotel in the downtown with less than half of the W's price. I don't recommend this hotel with its over priced rooms but terrible service.

Clean and comfortable rooms. Decent location that’s not too far from central.

Worst experience ever staff slow and unresponsive it took me one hour and many reminders to get the bellboy to carry our luggage to their ground floor exit to the point we had to do it ourselves even though I have a disability and despite my many reminders, the only one good member of staff was Abbie the Night Duty Manager other than that it is a dreadful property, the room was boiling we called the maintenance person who said the filter had to be changed and it took a call to Abbie to make it happen, if you call housekeeping they don't respond so after 20 minutes of waiting and another call they eventually showed up, it is supposed to be a 5 star property but they act like a 1 star, staff are disinterested and cold they are and act like robots, all except Abbie! Will never choose them ever again even though I'm a member of the Marriott Bonboy chain!

Hotel is within walking distance of the main shopping area and the crown, 10-15 mins either way. Room was nice although one side looked directly into an office building so had to have the curtains closed most of the time. Bathtub was a plus and they have the Toto toilets that are heated with bidet which is cool. Negatives were tv in the room was average and the room is a little smaller than anticipated cause lots of space is walkway / corridor. Gym is well fitted out and pool looked nice but didn’t use it.

Incredibly welcoming staff at all stages - check in, room service, amenities and during breakfast. Can’t rate this place highly enough - also has some brilliant restaurants and bars within. Gym is really well kitted out and 24 hours. If you’re staying in Melbourne and can stay at the W - please do it and thank me later

Wonderful stay, clean n friendly staff. Can’t stay off the pool. Will he back again.