Quality Apartments Melbourne Central

Beautiful, clean, well appointed apartment in the heart of Melbourne.

Good location, two rooms.

The room that we were given was extremely dirty. The exhaust fan in the bathroom was disgusting. Tiles in the bathroom were loose and would move when walked on. There was mould around the bath tub. The Venetian blinds were very dusty and these were just the main problems

We were extremely disappointed with our three-week stay at the Quality Apartments Melbourne Central. We wish we had read the reviews on this property before booking. Like others with similar negative reactions to ours, we thought the location was superb and that was the only reason we decided to stay after seeing our room. This property does not meet the Choice/Quality Inn standards we have experienced in the past. Everything in the apartment was old and unkempt from the cracked upholstery on the sofa to the uncleanliness of the bathroom, kitchen and carpet. With the exception of very comfortable beds, the furniture was an awkward hodge-podge that looked like it has been bought second-hand from a budget hotel that was upgrading its rooms. My wife was bothered by the large cracks in the leather sofa across from the TV and went on our second day to the desk to ask if it could be replaced or if we could move to another room. The receptionist smiled apologetically and said all of their sofas were that way. Like everything else in the room, this was not shown in the photos on the hotel website. The elevator not working one afternoon and we had to climb the stairs back and forth to our room for a few hours. Not a hardship, but the staircase was filthy with trash in the corners and cigarette butts on the landings! Not to mention that the signage was not clear and it was confusing finding our way around on the multiple, unconnected stairways to the 4th floor. My wife actually ended up in a back alley since there was no signage pointing her to the lobby. I cannot imagine what it would have been like to escape our room in a fire or other emergency situation. We didn't feel terribly safe after that. The staff was always available and friendly, but most did not seem very well trained. They had to be reminded several times that we had requested room service which rarely happened on the days we requested. It was a totally frustrating experience. It is a wonderfully located property, but it requires a lot of work, new furniture, a good clean, a thorough safety review and much more attentive management. After all of this, I guess we shouldn't have been surprised when the review we tried to post on the hotel's website was rejected by its server.

Don't bother ! We chose a 2 night stay via a scoopon deal. In short, Arrival was tedius and Room Cleanliness was very poor. Bin was unemptied, dirt on bedroom side tables, small couch stunk of sh... Noise was also an issue from outside, but I guess you have to expect a little of that, but it was loud. Departure was the only good thing, a quick key drop, no humans needed.

Staying in a loft apartment on level 5. The airconditiong did not take in the loft area, which was the bedroom. So when it was 34 degrees the loft did not cool below 28 degrees for an uncomfortable sleep. Asked reception on the Saturday, what time they opened on Sunday and was advised 8am. They in fact did not open until 9am and another customer confirmed he was told 8am as well. They do not advertise the opening times on the premises. Due to my oversight I left my keys in the room and due to the inaccessibility as they did not open early enough on the Sunday morning, we missed our flight and had taken advantage of leaving the room cards in a locked box that was now inaccessible. This was our second stay and will not be returning after this experience.

A staycation in the CBD to enjoy the Melbourne Comedy Festival, staying at the Quality Apartments Melbourne Central. A beautiful historic building, with a choice of single rooms or lofts. We had a single room, which boasted a small kitchenette with fridge, toaster and kettle, lounge area and a generous bedroom. Very comfortable bed! Very close to Melbourne Central and the CBD, a great place to have as a base when visiting the city. Recommend asking for a room at the front of the building. Our room was at the back, facing into a very narrow alley, with very little/no natural light.

Great place, will stay again