Mercure Melbourne St Kilda Road

Good enough for a few days staying. Service is good. Only concern is a bit noisy.

Convenient and close public transport.

The staff upon check in were absolutely lovely even though they were under alot of pressure being very busy. Our bed was comfy and soft. Unfortunately outside of that I was quite dissapointed. When we opened our room doors the room had been sprayed with deodorising spray to the point it was sickening, it wasn't until not much later that it was obvious they were trying to cover the very heavy smell of smoke in the room. The fridge had obviously not been turned on for a while as it was hot inside and our milk had been left inside. There was mould on the bottom of the fridge and the shampoo and soap dispenser in the shower were basically empty. I went down stairs late after returning from a concert to ask for a blanket for my son, and they couldnt give me one because house keeping had gone home. The man on the desk was lovely and said sorry but I don't feel its good enough. What concerned me most was that the smoke alarms were covered with shower caps and when I asked about it at the desk I was told it was because the steam or smoke sets them off, we had 2 rooms and both rooms were the same this is extremely dangerous. Unfortunately I won't stay again in a hurry.

As an All member I thought booking this hotel would live up to the name, how wrong I was. After arriving from a busy day I thought a shower would do the job to freshen up before a meal, but alas no hot water. I went down to reception and was told it's probably because everyone is using the hot water. What at 5.30?? Tried again at 7pm still no hot water, back to reception was told someone would look at it. I then went out for a meal, slept in a far too soft bed, pillow choice was soft, soft or soft. Woke up ready to face another day, alas still no hot water, back down to reception, I asked if tgere was a room I could shower in, I will check after breakfast. Came back and was told they would call me. They did only to say they had no rooms with hot water for me. No refund, no discount just a sorry. To top it off a text to leave a review came later in tge day. I will not stay tgere again and consider other options. Clearly this 'franchise' has allowed tge place to run down and lower its standards.

Very clean, lux rooms. Comfy beds. Friendly staff. Enjoyed our stay here

Nice rooms, love the large screen tv’s, convenient to trams & secure car parking is a bonus.

The rooms are large, clean and feel fresh. I love the amount of towels and nice scent when you enter. The staff was very cordial and since I just flew from Hong Kong I was happily surprised by the amenities available such as small kitchen in my room and laundry. I would definitely recommend this beautifully situated hotel.