We stayed here twice for our recent family trip to Melbourne and what a relevation it was! To be frank, we did not have high expectations given our experience with Australian hotels in the past but this ticked all the boxes...and some. Super responsive reservation team, seamless communication, and the most kind, warm and helpful staff from the "night manager" to the reception folks. Travelling with our special needs, high-anxiety young man has always been a hit and miss affair despite all the prep work but we could see how he immediately felt at home with the clean, bright rooms (especially the immaculate bathrooms). Kudos to the hardworking housekeeping team - one of the cleanest rooms we've ever encountered from all our travels! The Molton Brown toiletries also added a touch of luxury. The apartment was spacious (the pictures didn't do it justice!). All our special requests were considered with kindness and empathy and followed through such that we need not repeat ourselves. To the other adults, the stay was also an "experience" - being housed in a gorgeous historical building yet furnished with all the modern amenities needed. The washer and dryer were a huge blessing and relief for our needs - always great to head home with a luggage of clean clothes ( : Love the personal touches and the fun, sassy details (Rubiks' cube challenge, first Netflix hotel anyone?) in the room which added personality and spunk and made our overall stay so memorable. Location was also perfect - in the heart of CBD and within walking distance to many attractions, with tram stops literally at our doorstep. Yet being in the financial district, was relatively quiet and peaceful in the evenings. Our second stay was on the third floor and there were some noise from the trams and streets compared to our first which was on the 7th floor. But they didn't really bother us. Added bonus: an IGA next door to stock up on snacks and simple groceries. All in all, a fantastic stay that surpassed all our expectations. Will not hesitate to book again the next time we are in Melbourne.