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InterContinental Hotels Melbourne, an IHG Hotel
4.2/5131 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

Melbourne Central Business District Melbourne|2.16km from La Trobe's Cottage

Latest booking 24 hrs ago

Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Top rated hotels in Melbourne

Searching for hotels near La Trobe's Cottage? Compare room rates and reviews to find your ideal stay.
Quest St Kilda Road
4.3/5102 Reviews
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Was actually really happy with our stay, the bed was very comfy which was a surprise for a hotel. Had Netflix on the TV and a nice balcony on 3rd floor. Thought the room was very nice for the price we paid. Reception people were helpful and polite. Will definitely stay there again in the future
The Kinson
4.4/584 Reviews
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This hotel is a hidden gem! The tram is at your doorstop, which takes you straight into the city. If walking is your thing then it will only take you 25 minutes. I was lucky enough to get a room with a view of Albert Park. My room had plenty of space to set up a work station as well as relax. The team on the front desk were welcoming and faciltated a speedy check in and out.
Seasons Botanic Gardens
4.1/5104 Reviews
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About 15 minutes from the flinders train station, a few stops by car, forgot, it is convenient, it is more expensive in Melbourne, the weather is good, this road is very good, opposite the war memorial, not far from the South Melbourne market Walking in Melbourne is enjoyable. Compared to the hotels in the city center, the rooms are much more spacious, the bathrooms are large, the bathtubs are available, the kitchen can cook for yourself, it is very convenient, there is no room service on weekends, there will be notices on paper. Of course, if you need to talk to the front desk or will provide it, remember to go to the front desk. The environment is very good, the picture is quiet and the environment is recommended. There is a convenience store in the vicinity of five minutes. This is not convenient for hotels in the city center. After all, there are many hotels in the city center. The advantage here is that the room is large, the environment is good, the lobby is very big. After the check-out at night, you can leave your luggage for free, or you can check out late. I was 10 knives an hour and it was very cheap. Video for the South Melbourne market
Quest on Dorcas
4.3/578 Reviews
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Saint Domain Serviced Apartments
3.9/546 Reviews
Melbourne Central Business District
everything about Saint Domain Coventry Street is just Beautiful, the staff are amazingly Respectful the location is Location is just amazingly convenient, the rooms are just blissfully zen!! Everything about this place is just perfect even the rate are jaw drooping fantastically affordable well done guys!! Star Ratings ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Definitely a 10 / 5 StarRatings -Shaz.xo ..804
City Edge South Melbourne Hotel
3.7/550 Reviews
I booked directly so the property was removed from fees through a 3rd party. I asked about parking and was advised it was in the basement i asked to book and was advised no need to, was also advised that there is street parking. On arrival i was met with a very Pompas young woman who requested a $150 bond ( nothing was mentioned at time of booking ) i asked why and was told ALL HOTELS CHARGE THIS I advised never had i before been charged. I was also charged a parking fee again not mentioned at point of booking. I took my bags to the room and on returning to outside the building met other travelers who advised me they were charged $100 bond and they also were shocked. I was left thinking why was i charged $150 The apartment was clean and bed comfortable however my experience with the staff outweighed the room and bed. . On returning to me home I called to speak to a manager re this and was met with a manager ( HE CALLED HIMSELF THAT ) FROM EAST Melbourne apartment .. He was very rude on the phone over talked me entirely , he asked me my personal details i gave them then the room number i gave it. He then heated up and said we dont have that room number , not being from Melbourne I asked are you near Station Pier ( he replied I dont know this ) I then said so you dont know where the boat leaves to go to Tasmania. He said no I said really and you're in Tourism . He said no and started over talking me so fast I could hardly understand him ( he was not a national person ) no not being racist just stating facts. He then hung up on me I was shocked i did call back and asked to speak to General Manager he gave me an email address ceem@cityedge.com.au. If this is they type of Up front Managers that the Edge Apartments have as the face of their company then I am shocked working in Tourism myself for many years I would never have this person working for my company and to know general points of information about the State I was working in is an embarrassment to any organization..

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