Lopesan Villa del Conde Resort & Thalasso

If this was a 4-star hotel with prices aligned for a 4-star hotel, I would have given it a higher score. But for a 5-star hotel and at these prices, it has issues, and I am inclined to think that the 5-star accreditation is mostly due to the number and size of the pools. Issues: - Security (entry access to the hotel): believe it or not, anybody can enter this 5-star hotel by the front entrance without room-card scan, without any question asked. The hotel has a room-card scanning device only at the back entrance (from the sea-side), but anyone can enter by front entrance or by parking entrance by foot and roam freely across the hotel. Unbelievable. - This is a 5-star hotel without water fountains/dispensers to drink. While other hotels have cold and hot water machines on each floor, or offer 1-2 water bottles each day, here we felt like in a 2-star hotel where it is not even written if the tap-water in the bathroom is drinkable or not. - Again like in a 2-3 star hotel, in the room there's no tea/coffee machine or at least a small electric water boiler. Other hotels (even less than 5-star) not only have such an electrical appliance, but they also offer a selection of tea-bags/coffee pads/sugar etc. Unbelievable for a 5-star hotel. - You cannot have a hot tea during buffet-dinner, unless the waiters call their supervisors to go somewhere at the back to make the tea specially for you (and one time we were told directly that the hotel doesn't offer hot-tea for dinner). Quite embarrassing for a 5-star hotel. - The room walls do not seem to have any sound-insulation. We could hear people talking in other rooms, the lifts, people on the hallways etc. Walls sound insulation is something every hotel should have on the list already from design steps. At least, as long as the room-size allows it, there should be a second-door between the room entry-hall and the bedroom itself, it would help with the noises on the hallways. - The dining space (buffet restaurant) is quite poorly designed. Poor lighting in many parts of the restaurant. Only one entrance (which is also the exit), and tight spaces with pillars that force you squeeze beside food counters. - The food in the dining space (buffet restaurant) is too many times missing labels, or has misplaced labels given the tight space on the food counters. A nigh**are for vegetarians or people with allergies. - The food in the dining space (buffet restaurant) is quite repetitive and feels like 3-4 star hotels. I think due to the limited space in the buffet restaurant, the hotel doesn't even offer a bar with pasta choices and sauce choices to prepare on the spot. - If you want to take food to your room, due to whatever issues you or a member of your family may have and cannot attend a meal, you may hit difficulties at the exit and need to offer extensive explanations. Unpleasant. 5-stars hotels should always be gracious with their clients and by default accommodating such needs, not to mention that taking

First of all, this review is entirely based on my own experiences and opinions during my stay between the 04/05 - 11/05 2024. It really disappoints me to leave a critical review however, I feel our experience did not meet what I would expect for a 5-star resort hotel and I hope management can take this on board to improve the experience. Arrival / Check In: We arrived quite late on the 04/05 around 11 PM, check In was professional, smooth and effortless. Upon entering the hotel, the first impression is, wow, you are struck by the styling and grandeur of the main building. We requested our double room to have the sofa bed made up as we were traveling as a family and a double was not suitable. This wasn't a problem. We were asked if we needed our bags taken to our room and if we needed assistance finding the room. Something we declined, but in hindsight should have taken up as to get to the room there was a labyrinth of corridors, this building is like a maze and can be confusing. We figured it out in the end though, not a complaint just an observation. We were also offered to visit the Buffett restaurant as they had put some food out for people arriving late past the main dinner service. It was a bit awkward as there wasn't anybody else there apart from several staff who were cleaning a few were on their phones talking on loudspeaker a few meters away from us and it felt a bit awkward so we left, It almost felt like we shouldn’t have been there. We didn't miss much as the selection was limited, it almost seemed like it was leftovers from the evening dinner. Room: Upon finding our room (Room 3244) we were disappointed to see that we were put in what could quite possibly be the worst room in the whole hotel. This room was overlooking an abandoned car park and wasteland. This was quite Bizarre, as the hotel was not busy at this point and we seemed to be one of the only guests in that area of the hotel. I would imagine if you have new guests to your hotel and there was sufficient room you would try to ensure the room is preferable but clearly not. The room had been refreshed in some area’s but in others it was looking very tired. The lampshades and curtains were grubby and stained. Area’s of the room looked worn and in general is not what I would expect for a 5-star hotel. The room was next door to a lift which was noisy and worst of all there was a foul smell that smelt like drains which came in to the room from the bathroom. We later discovered there was a cover for a sewage pipe which was not sealed and was completely loose allowing sewage gases to enter our room, we had to spray perfume to mask the smell, in hindsight we should have complained about this as It couldn’t have been healthy. For 3 out of our 7 days we spent there we had the most unbearable noise during most of the day (Between 08:30 and 15:00) and it sounded like there was a jack hammer in the room, this this was caused by building works and presumably a hammer drill

This is an absolutely beautiful hotel, we have stayed here before years ago & wanted to try it again & it didn't disappoint. We usually stay in the Lopesan Costa Meloneras but this can get very busy round the pool area & in the restaurant which sometimes can be a nitemare to see the food, people think u are trying to skip the queue. This hotel however has food stations which are far better than displayed in a row, the choice of food was excellent & staff, waiters were all pleasant. The rooms are lovely, always kept spotless, clean towels on a daily basis & bedding cleaned. Entertainment at nite was good & for the children as well. Close to the promenade for walks & 5mns to the amenities. I would 100% recommend this Hotel, u will not be disappointed. This hotel use to offer private transfers, but no longer offer this, we had a coach transfer & was second drop off, so had no problems. Received a lovely relaxing drink at reception on arrival as well. Will definitely be returning to this hotel, no hesitation.