Hotels Near White Oak Creek Falls in Mercer County

My husband and I stayed at the Sleep Inn on Sept. 18, 2021. I gave this hotel a 3 star for the fact the hotel was easy to find off I-77, it was clean and the staff member, Devon, at the desk when we checked in was very friendly. We stayed at the very end of the hallway which was very quiet. The first room we were given had a broken toilet, which happens, not a big deal because we were quickly assigned the room right next to it. The room was smaller than most Choice Hotels we have stayed in and for one night it was not an issue. But, what was very, very disappointing, was the practically non-existent breakfast. You see this spacious breakfast room online with everything you think your getting. Unfortunately, the only thing for breakfast was a breakfast sandwich you had to pick up at the front desk to warm in the microwave, either egg & cheese on a muffin, biscuit, wrap or sausage pizza, only ONE per person!. The coffee was available from we could see was strong, regular, decaf. The regular was empty, so we both had decaf. They did have tea and some other drinks. Banana muffins, only flavor, Rice Crispies only, no other choices I could see. No fruit, no yoghurt, no bacon, no other eggs. We walked into the breakfast room at 8:30 am, usually the busiest time, there was only one other couple there besides us. Once we saw the choices, we could understand why. We had the egg & cheese muffin and decaf coffee, and left hungry (if you like banana muffins you could fill up on those). We stopped a few miles out of town for a full breakfast. Had we thought of it, we would have gone to the Cracker Barrel across the street from the hotel. Sorry to say, had the breakfast been as substantial as the buffet breakfast we enjoyed at the Comfort Inn & Suites in Hillsville, Va the first night, I would have given this hotel a higher rating. The irony is we paid a little more for this room that the Comfort Inn in Hillsville.

The hotel pool and lobby were clean and very enjoyable, as well as the breakfast area. The downside was that our room had a wad of linens from a previous visitor chucked into the master bedroom closet. The sofabed that we used for our kids had three broken springs and sagged; it also still had the mattress cover on it when we pulled it out apparently not washed and left there from a previous tenant. Despite these glaring housekeeping deficiencies we were not offered any recompense save only to get a full refund and try to find somewhere else. That was not possible at 11pm when everyone else is booked when we discovered the state of our room, so we just had to take it on the chin.

The executive suites are deserving of a 0 star. Other parts/people of the resort are the reason for the higher rating, I read reviews online that these executive suites were outdated. Not really a big deal, but they were right. The curtains are all falling off the windows and tattered and most of the furniture is very old. The problem lies in the fact that it is destroyed (just not old). The couch (which is a pull out) sinks to the floor when you sit on it. We sat on pillows and still had a hard time getting out of it. The chair was broken down, but not as bad. The couch and the chair though are all ripped up on the cushions and there is a lot of stuffing hanging out of the furniture!! The walls are paper thin and we heard our neighbors talking/tv/music like they were in the room with us (and they left their TV on ALL NIGHT LONG). The bathroom sink does not drain. The bed sucks and to get out of bed, you have to shut the bedroom door as it is blocking the walkway. The bedroom TV had no remote control. The living room TV got no broadcast channels and no channels 2-29 were working. We used the living room remote to turn on the bedroom TV and they channels worked in there. The window air conditioner units are the worst. The bedroom we had to sink to 65 just to get it to turn on and occasionally cool the room down (this is September so it isn't that hot outside). The living room air conditioner only stops running for about 2 minutes at a time and it is so LOUD that you can't even talk when it comes on and it completely drowns out the TV and will wake you up in the bedroom all night long. I set it to 74 trying to get it to stop kicking on so much, but it made no difference and still put out really really cold air. The part that really pissed me off is their customer service. I received a text the afternoon I checked in asking how my room was. I explained all of these issues. Obviously they are not gonna bring out new furniture and stuff like that, but maintenance should have been out to unclog the sink drain, bring the missing Tv remote and get the living TV working, and potentially fix the air conditioning units (if fixable that easily). I received a reply that the manager would be informed. This was still during business hours, but we never heard from anyone or had anyone come fix anything the entire stay we had there (which was 4 LONG sleepless nights). The next morning we went to the $15 breakfast buffet that is ”included in our overpriced suite” (which is basically a typical hotels complimentary hot breakfast while adding two extra hot items.... potatoes and cooked apples.... there wasn't even any oatmeal packets). We stopped at the lobby desk to report the sink drain issue and the TV issues. Had a very rude lady tell us that there is nothing that she can do about it and the TV issue is their cable providers issue! Really no remote control in the room? Channels 2-29 working in the bedroom but not the living room?

There is parking lot, breakfast ok