To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.9
Service3.9
Cleanliness4.0
Filter by:
Sort by:
All Reviews(107)
Positive reviews(97)
Reviews with photos/video(2)
Negative reviews(10)
Guest User
Standard Room with Double Bed
Stayed in Jan 2024
Solo travelers
15 review
4.7/5
Amazing
Posted on Feb 10, 2024
Great place for stays in Merida! It is a bit far from most restaurants. If you stay there make sure to eat at Spanglish. It is a bit hard to find as it is within another restaurant but it was great. Also make sure to look up the Walmart. It’s close. Great for buying water.
Extremely boring property with no vibes ! Room are very basic with no decor and characters! They always vacuum the lobby at breakfast time so it was pretty annoying when you wanted to relax !
They use cleaning supplies that smell terrible when you come in !
Overall very boring !
Aleksandra
Stayed in Jan 2024
Family
5.0/5
Outstanding
Posted on Jan 7, 2024
Great place to stay in Merida, we moved to nearby Hyatt after our stay in Ibis and immediately regrated it.
Simon
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 1, 2024
This is a really well-managed hotel. The staff are universally courteous and helpful. No one working there had to look up from their phone when I approached them. The interior was immaculate. They vacuumed the hallways two or three times a day. It's on Calle 60, which is just under a mile from the center of the historic district and walkable when it's cool. I love this place.
Jose
Stayed in Nov 2023
Other
5.0/5
Outstanding
Posted on Nov 5, 2023
Hotel staff was amazing and helpful, location was on point. Everything was perfect! Will definitely come back to this hotel in my future trips to Merida.
Sofia
Stayed in Oct 2023
Couples
4.0/5
Very Good
Posted on Oct 30, 2023
It was all good but room service the night we arrived pretty at 11 pm would have been nice since we were really tired
kristel segura
Stayed in Aug 2023
Couples
3.0/5
Posted on Aug 27, 2023
Average hotel, the checking was not the best one I would say, room small and clean.
Overall stay 3/10.
Elizabeth
Stayed in Aug 2023
Family
5.0/5
Outstanding
Posted on Aug 14, 2023
The value for the money was excellent. Breakfast was surprisingly good, offering a wide array of Mexican options and fresh fruit. I lost a hat, we were pleased that when we returned in the evening, the staff was holding it at the desk for me. all in all an excellent value.
Linda
Stayed in Jul 2023
Couples
5.0/5
Outstanding
Posted on Jul 31, 2023
Outstanding option for access to Paseo Montejo north and south. Friendly and helpful staff and good breakfast.
Angela
Stayed in Jul 2023
Family
3.0/5
Posted on Jul 9, 2023
Room was super tiny for a family of 4 we couldn’t fit our luggage open. Service was ok, when we arrived, there were only 2 towels, when we asked for 2 more for the kids, girl at the front desk told us we had to go down to reception to get them because they didn’t have room service. Not what you would expect at a hotel, they should have at least one person to fix issues like this, because it was their bad not to have room ready for us. We Didn’t feel welcome. The location is great but that’s about it.