This was a fantastic hotel for this area. we paid extra for the master suite and extra for the junior suite for my son and his wife. Very good service. Especially Mario took care of us every day. However, for the four nights we were the toilet never worked, and we had to walk down to steep staircase every night to the pool to use the pool outside bathroom despite repeated request to the front desk to Management and they never repaired the toilet. At check out I requested some type of discount for this inconvenience. I was told because we had been using toilet paper they could not accommodate us financially! No one ever instructed us nor are there any signs in the bathroom, tell you not to put toilet in the toilet. Which I think is incorrect for a $500 hotel you can’t put toilet paper in the toilet! I will never return to this hotel again.