Hotels Near Nva. Chichen Itza Park in Merida

The hotel is conveniently located in the city centre. The facilities are perfect, the catering service is also very good, and the other services of the hotel are also very good. The hotel has complete supplies and is easy to use. The overall sanitary conditions of the hotel are very good. I am quite satisfied with this. I still wanted to live for two more days, but the room was booked by someone else. I couldn’t continue to live and I had to change to another hotel.

El lugar se ve lindísimo por internet. Así que reservamos nuestra cena de año nuevo con más de trés semanas de anticipación y llegamos muy emocionados por celebrar el año nuevo en R&X. Decepción absoluta!! Para comenzár, me preguntaron por alergias y les comuniqué por email (semanas antes!) mi alergia al aguacate. El primer platillo que me trajeron tenia aguacate. Les acordé de mi alergia y el mesero regresó con el mismo plato diciendome que no se podía hacer nada porque ya venía mesclado el aguacate en el platillo. ”Pero si tengo alergia y se los comenté hace trés semanas.” No pues, no sé... fue su actitud... y esa actitud continuo toda la noche. La cena de cinco tiempos nos llego completamente dispareja y con muy mala actitud. Pagamos muy bien y esperabamos a cambio lo prometido: una experiencia genial. Y NO fue lo que recibimos en ningun momento. No gasten su dinero aquí. Sólo tienen la fama... pero la realidad es una decepción y un robo por lo que recibes, la verdád. Muy mala administración... porque todo esto proviene de gerencia y refleja en el servicio de meseros. Un robo y nos dejaron con una MUY mala memoria de Año Nuevo. This place looks great on the internet. But, stay away. Spend your money elsewhere. We had a horrible experience for New Year's. A complete let down. I made reservations 3 weeks ahead and they still could not get it right: the service and attitude were horrible. One example of how the night went: They asked weeks before for any allergies. I let them know about my avocado allergy. What do I get for my first course of this5 course meal? Avocado. I explained to the waiter about my allergy. He came back with the same plate saying there was nothing they could do because the avocado was mixed in to the dish. ”But, I have an allergy, and I let you all know about this 3 weeks ago.” He shrugged, and that was basically his attitude the entire night. None of the courses came out at the same time. Mine (the vegan menu) continually came out much later than everyone else. He never offered us water or checked on us... I have never written a negative review, but I need to do so in this case because we felt robbed by this place: both financially and robbed of having a good New Year's experience. The bad management is obvious and in trickles down to the service at the table. Like another reviewer said: spend your money elsewhere! This place has beautiful pictures and the fame of enveloping you in a luxurious experience, which it may have had a while ago. But, it's not true now. Don't buy they hype: it's false.

It's amazing, his is definitely the only hotel I will come back every year for our anniversary for sure, the staff it's amazing, they make you feel at home, Nadia, with a the first warm smile you will see, Moisés and armando at the restaurant, Guillermo taking care of the customers at night, the attention to details that all of them have, and each of them make you feel so special and welcome, Mr. Irwink an amazing person, standing obation! He took the time to explain what the dish has and the ingredients from the Yucatecan cuisine, his customer service goes beyond any expectation, all of them exceed the expectations no matter how high they are, and the room it's so luxurious on a very modern way, the food it's incredible, overall an amazing experience, I will definitely come back every year!!

The facilities are new and sanitary. They are cleaned every day. The staff are super patient and very good. I went straight to check in at 8 o'clock that morning and didn't say anything. I gave full marks to this point. The location of the hotel is pretty good in Merida. It’s probably more convenient to drive next to the main street of the boulevard and not far from the bus station. I don’t know why Ctrip scores so low.

ACHTUNG DIESES HOTEL BEGEHT BETRUG WARUM? Die Zimmer sind zum großen Teil alle Tag und Nacht durch laute Maschinengeräusche im Gebäude gestört, an Schlaf ist kaum zu denken, da diese plötzlich lauter und leiser werden in der Nacht. Das Schlimmste: Das Personal weiß davon und vermietet die Zimmer (alle Zimmer nach hinten hin) zum gleichen Preis. Der Manager lässt sich mehrfach verleugnen und auch die coolen Mitarbeiter von booking.vom lässt er eiskalt ohne Einsicht stehen. Danke nochmal an booking an der Stelle für die Hilfe. Lage: Das Hotel liegt auch nicht zentral sondern ca. 10min von allen Sehenswürdigkeiten entfernt in einer miesen Ecke. Lediglich der Ado fährt gegenüber ab. Das Frühstück kann man sich sparen. Einzig gute an dem Hotel ist dass es LQBTQ Mitarbeiter unterstützt. Ich kann dieses Hotel nicht empfehlen. Reine Abzocke.

I stayed at this hotel at the beginning and end of my trip to Progreso, February 28th and March 30th, as I was arriving late and departing early. Both of my rooms were impeccably clean, the amenities were provided and well stocked with towels. The closets are huge and contain an iron and a safe large enough for a laptop. Upon my first check-in I was advised the hours of the restaurant and was politely asked that if I was planning on bringing in food or alcohol from outside to please consume it in my room and not in the restaurant. This is not an unreasonable request, one would not walk into a hotel restaurant at home and sit down with a pizza and six pack. I had a comfortable night's rest and a delicious breakfast at the restaurant in the morning. Check out was noon and my ride was not arriving until 2:30 so they kindly stored my luggage and I enjoyed sitting by the pool while I waited. My second visit was for my return flight, I checked in just after 3:00 and was offered a wake up call and arrangement of a taxi to take me to the airport. I spent my last day of vacation enjoying a late lunch/early supper and a couple of cold beverages poolside before heading to my room to turn in early. My wake up call came precisely @4:00 and my taxi was there @5:00 as requested. I would definitely return to this hotel and would recommend it, the staff are outstanding, the hotel is spotless and the restaurant food and service are fabulous. Masks were required at all times in public areas, unless you were eating or drinking, this policy was adhered to by all staff and guests.

Muy bonito y cómodo, para el costo está muy bien. Y cerca de todo lo que necesitaba para el momento. Fui por I trámite de SRE y estaba muy cerca. Y cerca del paseo Montejo donde fuimos a cenar. En realidad está muy cómodo y sin nada de ruido. Las camas y las almohadas estaba muy cómodas

The location is a bit complicated if you move by transport. It has a supermarket nearby and the convention center opposite. Generally friendly and helpful employees. Breakfast ok. Very comfortable facilities. There is a mini-bar in the room, which on this occasion helped me to have some food since, due to the contingency, there was nothing open nearby to eat and the hotel only had breakfast service. The price is really much better in this app than direct at the hotel, practically 1/3 per night.