El Corniche Street, Mersa Matruh, Matrouh Governorate, 12345, EgyptView Hotel Details
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Triumph White Sands Guest Reviews
4.2/5
Very Good
71 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(71)
Positive reviews(63)
Reviews with photos/video(12)
Negative reviews(3)
Rukaia Gashgari
Deluxe Room - King Bed - City View
Stayed in dec. 2024
Couples
2 review
4.5/5
Great
Posted on 4 dec. 2024
Very good hotel and services
Response from Property: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
Xielvxingdaren
Deluxe Room - King Bed - City View
Stayed in okt. 2024
Solo travelers
52 review
4.5/5
Great
Posted on 23 okt. 2024
Cleanliness: This is the cleanest place I have ever stayed in Egypt. Although there are long black hairs on the sofa and stains on the sofa cover, believe me, it is really great here. The restaurant has a sea view, but the glass is too dirty. Who understands? I am crying with laughter.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
Boyasiyi
Deluxe Room - Twin Beds - City View
Stayed in sep. 2024
Family
13 review
4.0/5
Very Good
Posted on 22 okt. 2024
The hotel is clean, but it's very dirty outside the hotel, and you can't bring food to eat at the beach. It's a new two- and three-star hotel in China. Parking is charged. We stayed here for one night because we wanted to go to the night market at night. We stayed outside the town for the past few days. We didn't have to drive at night, so it was okay. The price-performance ratio is okay. At least it's clean! You can buy all kinds of food outside the hotel, and the ice cream on the corner is good!
Original TextTranslated by Google
Response from Property: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
Guest User
Deluxe Room - King Bed - Sea Side View
Stayed in aug. 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on 19 aug. 2024
It's good, it's OK, but generally a bit expensive. In fact, it's even worse than the domestic Rujia Hanting. I don't know why the price of hotel accommodation in Egypt is so high. I don't understand it. I don't sleep well every day.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest : Thank you for choosing to stay at Triumph White Sands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Ahmed Mohsen
tiancaiaq
Deluxe Room - Twin Beds - City View
Stayed in aug. 2024
Family
30 review
3.3/5
Posted on 16 aug. 2024
Apart from these sunrise photos, the hotel is useless. It takes an hour to send you a pair of slippers. The English of the front desk is terrible. You have to wait to check out. I don't know what I can take away from the room.
Original TextTranslated by Google
Response from Property: Dear our valued Guest, Thank you for your comments about your recent visit at Triumph Whitesands . We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future.Sincerely,Hotel ManagerAhmed Mohsen
Guest User
Deluxe Room - Twin Beds - City View
Stayed in juli 2024
Couples
4 review
1.8/5
Posted on 19 juli 2024
The front desk service attitude is terrible! We were given a wall view room just now and asked to face the wall! Later, we had to ask them to change my room! There was a bunch of disgusting hair in the floor drain of the room and it was not handled properly! And the room service called the front desk 9 out of 10 calls and didn't answer! There is no service at all! I waited for an hour and a half for a hair dryer to wash my hair! I booked a twin room for one person! In the past, two people had to pay an extra 60 US dollars per night! Two nights plus 120 US dollars! This is the most cost-effective and rubbish hotel I have stayed in Egypt throughout the whole trip!!! They don't deserve more than 1,000 a night! The water is so yellow and disgusting!
Original TextTranslated by Google
Response from Property: Dear valued Guest, Thank you for choosing to stay at Triumph White Sands Hotel and for taking the time to review us on Trip.com We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future. Sincerely, Hotel manager Hesham Selim
coco
Deluxe Room - Twin Beds - City View
Stayed in okt. 2024
Couples
9 review
5.0/5
Outstanding
Posted on 23 okt. 2024
The hotel has its own beach. The hotel is very close to the city center. The service staff is warm and thoughtful. The hotel is very new and the bed is very comfortable.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
Guest User
Deluxe Room With Side Sea View
Stayed in feb. 2024
Couples
7 review
3.7/5
Posted on 14 feb. 2024
Close to the sea, there are side sea views. Only family rooms have front sea views. Others have side sea views, but you can walk downstairs to the hotel's private beach.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest : Thank you for choosing to stay at Triumph White Sands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
Guest User
Deluxe Room - King Bed - Sea Side View
Stayed in jan. 2024
Couples
1 review
5.0/5
Outstanding
Posted on 21 jan. 2024
Great scenery, super cool, the puppy on the hotel beach is also very cute
Original TextTranslated by Google
Response from Property: Dear Valuable Guest : Thank you for choosing to stay at Triumph White Sands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
Guest User
Deluxe Room - King Bed - City View
Stayed in mars 2024
Family
1 review
2.0/5
Posted on 21 apr. 2024
The hotel is newly renovated and has a strong smell of formaldehyde. At 10 pm, the hotel was still under renovation and they kept drilling. The breakfast was also perfunctory. The private beach was not even one tenth of the public beach. Not recommended! More than 400 per night is a complete waste, not as good as the popular Reem B&B by the sea.
Original TextTranslated by Google
Response from Property: Dear valued Guest, Thank you for choosing to stay at Triumph White Sands Hotel and for taking the time to review us on Trip.com We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future. Sincerely, Hotel manager Hesham Selim
Guest User
Deluxe King Room with City View
Stayed in aug. 2023
Family
21 review
2.5/5
Posted on 27 aug. 2023
There is no parking at the entrance of the hotel. There is no free parking lot. When you check in to the hotel, you are given a welcome drink. When you leave, the child does not know that he has a drink but is asked to pay! And compared to the fees charged by Ctrip, it is a little more expensive than other places! Also, the breakfast is terrible! The room is OK and the surrounding environment is noisy
Original TextTranslated by Google
Response from Property: Dear valued Guest, Thank you for choosing to stay at Triumph White Sands Hotel and for taking the time to review us on Trip.com We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future. Sincerely, Hotel manager Hesham Selim
11wx11
Deluxe Room - King Bed - City View
Stayed in feb. 2024
Family
48 review
3.8/5
Good
Posted on 23 apr. 2024
The sea in front of the hotel is beautiful, but the hotel management is hard to describe
Original TextTranslated by Google
Response from Property: Dear Valuable Guest : Thank you for choosing to stay at Triumph White Sands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
Guest User
Deluxe Room - Twin Beds - City View
Stayed in juni 2023
Travel with friends
1 review
3.7/5
Posted on 3 juli 2023
It's been a few days since I finally had time to write. This hotel was also temporarily booked because the previous booking was cancelled. After arriving, I saw that it was actually next door. The hotel has a beach that is connected to several other hotels. The sand is very soft, but the place is also small. The water is still a little cold.
Speaking of the hotel's facilities, this hotel was newly opened a few months ago, and you can still smell the decoration when you enter the room. The decoration style is similar to the domestic Hanting. However, there is no hair dryer in the room, and neither does the front desk. It is unbelievable that a hotel with more than 800 yuan per night does not have a hair dryer. Moreover, after staying for two days, the water and electricity would be cut off from time to time, and the electricity would be cut off (for tens of seconds), and I was stuck in the elevator for a minute on the last night, which was terrible. The equipment is in serious need of repairs.
In the end, the service is very good. This hotel includes breakfast and dinner, and the food is okay. My friend had an upset stomach and specially cooked porridge for us.
In general, the cost performance is half, and I hope to improve it.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest :Thank you for choosing to stay at Triumph White Sands Hotel and for taking the time to review us on Trip.Com .We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely,Hotel Manager Hesham Seleem
Guest User
Deluxe Room - Twin Beds - Sea Side View
Stayed in okt. 2024
Family
2 review
4.5/5
Great
Posted on 7 okt. 2024
Room facilities are average
Original TextTranslated by Google
Response from Property: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
Chaimiyouyan- YTK
Deluxe Room - Twin Beds - City View
Stayed in sep. 2023
Family
24 review
5.0/5
Outstanding
Posted on 30 sep. 2023
It’s very exciting. There is a concert in the evening and the atmosphere is very good.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest :Thank you for choosing to stay at Triumph White Sands Hotel and for taking the time to review us on Trip.Com .We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely,Hotel Manager Hesham Seleem