Staying at the Hometown Studios at Dallas, Mesquite under the Westgate banner was a huge disappointment. I needed a place to stay temporarily until my home got ready for me to move in. My family booked me a HomeTown suite under the Westgate properties timeshare. The Westgate name alone, stands for itself. You expect quality service, a squeaky clean standard, and the usual great customer service that you normally receive at Westgate properties. That has not been the case here at Hometown Studios in Mesquite, Texas. The room seemed surface cleaned but not deep cleaned. Parts of the hardwood floor needed mopping and there was no broom or dustpan in the room. There also were no dishes, glasses, silverware, or pots and pans in the room.. It has been my experience, that this is the usual standard for a studio suite of rooms and or extended stay hotels. I guess it was okay that I was given a studio type apartment since I was only one person. I did have a full size refrigerator, microwave and a stove top burner to cook on. Only one of the burners worked, but on the first day neither of them came on and it wasn't until the third day that the front burner finally heated up and came on. Again there were no pots or skillets to cook with and when I inquired of them I was told that I would have to pay a surcharge for the use of cookware and dishes in my suite to prepare a meal. Not being informed of this upfront, meant that I had to eat out daily and be conservative about how I spent money on food. I expected to be able to cook daily I stead of eating out. Additionally, there was no iron, ironing board, hair dryer or coffee pot nor tea in the studio either. Again, when I inquired of these items, I was told that no iron no ironing board was available that the hotel did not offer them at all. I asked for two bottles of water as I had run out of mine own, did not feel comfortable going out into the neighborhood to purchase water at night. I was told that Hometown Suites did not have water to offer to their guests. When we booked this hotel I believe I understood the Westgate agent to tell us that this location was near downtown Dallas. I specifically asked to be in the Dallas area as this was an out of state move for me and being in the Dallas area would put me close to where I needed to conduct business. It was only when I began to physically navigate the drive here that I discovered the place was nowhere near Dallas but in Mesquite which is at least a 30-40 mins drive away from the Dallas area. There is high construction in this area and getting into the hotel means I have to navigate through broken up and dirt road entryways to get to the hotel. Upon arrival, the front desk personnel, gave me the opportunity to check out the room to see if I was comfortable with it before choosing to take it. The first unit I reviewed was on the first floor around the corner on the back side of the hotel. There was a bit of trash on the grounds outside, a
Excellent
43 Reviews