Top Hotels in Metairie with Spas

If this hotel isn’t kicked out of the Marriott family of brands soon, I’ll be shocked. We stayed at the Sheraton Metairie for two nights in April, and I haven’t seen a place this sad. At least fleabag hotels expect to be fleabags, and there is a certain expectation. But this hotel is a Sheraton! How does the usually high-quality Marriott company let this happen with one of their hotels? I was going to complain to Marriott and took some notes: - Room smelled like it had been smoked in; hotel is non-smoking - Several Stains on Carpet - A/C intake was dusty; when is the last time they changed the filter? - The leather headboard was all scratched up, badly. - It was dusty under the bed, with leftover items from previous guests (including Cheetos) - Dust and grime clinging to floor lamp - No mention of housekeeping protocols for Covid, and there was no housekeeping during our stay. - Cable TV not plugged in; although I was able to DIY and connect the HDMI to the cable box. - Torn lampshade on bedside lamp. - The finish was coming off the wood in bathroom - Grime on back of bathroom door. - Bedskirt was filthy!! - Ice maker on 5th floor didn’t work; had to go to 6th floor. - Breakfast took nearly an hour to arrive after ordering (at least they comped it) - The bar staff was nice but completely untrained. When I asked for the same glass of red wine my wife was having, I was brought what looked like Moscato, because they were out of red wine. - The bar itself had almost no alcohol available. Limited beer, no red wine, virtually no liquor. But everything they had was $3, so there’s that. - The front desk wanted to charge me $6 for a small bag of popcorn. Either that was the actual price of a larger bag, or the hotel is price gouging. Hotel is not set up to simply scan the bar codes of items, and they instead go off a price list at the desk. - Complete and utter indifference from management. While we were sitting for an hour at breakfast, the other group in the restaurant appeared to be the manager and maybe the owners? Or maybe it was Marriott reps. They were asking what it would take to get a good review. Yet they watched us wait an hour for breakfast and said nothing. Hopefully, they will see this review and do something. The reality is this place needs to be shut down and redone from top to bottom. Get more staff and actually train them. Stock the bar. Clean the rooms; and actually look under the bed. Older hotels don’t bother me; but when a hotel doesn’t live up to the basic cleanliness and service standards that their brand entails, that’s just not acceptable.