Hotels Near Neanderthal Passage in Mettmann

I was charged more than the agreed price and the hotel refuses to respond to my complaint. I was in the neigborhood and called them after seeing their prices on their site. Based on their offer I went to the hotel, the check-in took a long time because of computer problems. They charged my credit card, I asked for the bill to check it but they said I would get it at check-out. When I complained the next morning they would follow up later. They now deny it and claim I got a better room, but the price of my room on their site is still much lower than paid.

There's a beautiful hotel all right and clean just just unclear how to drive it

ottima accoglienza e personale preparato. posizione tranquilla e camere ordinate e silenziose. da consigliare a chi viaggia per affari nella zona di dusseldorf perchè evita di entrare nel trafficato centro della città.

Loved the room, very nice bathroom and interior was top Fast & Easy check in and had no issues at all Would definitely go again and recommend a 10 out of 10

All in all cruel! The first problem occurred when check-in. Our room was not reserved. However, we could book on site on multiple request only at the daily price. The room was modern but it offers almost no room! The carpet was in bad condition, it would be flattened. The double bed was equipped with only one bed deck. Even upon request, at the manager, we have not received a second ceiling. This was not for guests ..... With the manger, the untied shower cabin was noted in the same way. Due to the disgust, the whole bathroom was underwater after the shower. This was noted. With breakfast .... very small selection. There was no rhetoric, fish, bacon or similar. From 8 a.m. the term buffet was too much said. Croissants, sweet particles, fruit salad or fresh fruit and homigue were out of there, and was no longer filled. Tomates were filled, but we were noticed that there were fungi on the tomatoes. When we pointed to the staff, it just said it was not a season for tomatoes!!! Only after an invitation they were exchanged. The sum of deficiencies does not allow a different assessment. NOT RECOMMEND

Stayed 3 nights for business. Less than 5 minutes walk from the main train station. Beautifully presented hotel, rooms were a good size and very clean. Received a pass which could be used throughout my stay on public transport in the city which was useful. Breakfast was good but was difficult to find things so had to ask where things were several times. Also not clear what was available as a hot breakfast. Eggs, omelette were available. A menu could be helpful. Staff were friendly and happy to help. There is a small bar in the lobby and serves small plates of food in the evening. My only comment is it would be great to have a coffee machine or kettle in room.

Excellent location close to buses and trains. Excellent breakfast. Cleaning service below average. Due to sustainable cleaning policy rooms are cleaned upon request (not every two days as they say) it means that you run out of shower gel (we had to ask at the reception), towel (had to phone reception) and toilet paper! When they clean it is not accurate (one bed was made and the other not). There is no phone in the rooms and airdryer is a toy (stops every minute) We asked for a real air dryer and they didn’t have it (how come?? What do they do if your hairdryer breaks down? Leave you with wet hair?) but carefully explained how the hairdryer works (what?)

L'hôtel est extrêmement excentré. Cela ne semblait pas être un problème à la réservation dans la mesure où l'hôtel est supposé être plutôt bien desservi par les transports. Cependant, l'hôtel déclare être à deux minutes du métro. Cette station est en effet présente, mais est la dérivation d'une ligne avoisinante. La station est fermée le soir et le dimanche et est désservie une fois toute les 30 minutes. Une autre station à 7 minutes de marche à pied dans un quartier d'affaire et désert le soir (et donc pas très sécurisant) s'impose donc la plupart du temps, et l'hôtel omet cette information de son site. De plus, cette autre station n'est désservie que toutes les 20 minutes. Comptez donc au moins une demi-heure pour rejoindre le centre-ville, ce qui réduit toute possibilité de repasser à l'hôtel pour se changer avant d'aller dîner par exemple. L'accueil est plutôt amical, mais la réceptionniste qui était présente pendant la quasi-totalité de mon séjour semblait de moins en moins sympathique lorsqu'on avait besoin d'elle. Par exemple, je ne parvenais pas à faire fonctionner le coffre-fort et visiblement elle non plus. Aucun mode d'emploi n'était mis à la disposition des clients ni du personnel semble-t-il. Une atre personne est venue voir si elle pouvait faire quelque chose et devait revenir vers moi, mais cela n'a jamais été le cas. J'ai donc dû me débrouiller moi-même. En attendant de trouver une solution le 2ème jour, j'ai dû confier certains de mes effets personnels à la réception afin qu'ils soient entreposés dans le coffre fort central. En raison de clients ayant fumé dans leur chambre d'après les membres du personnel de l'hôtel, le signal d'alarme à été automatiquement activé pendant la première nuit, et nous avons tous dû être évacués, dans la rue, avec une température de 10°C. Je dois dire que j'ai été impressionné par la réactivité du personnel qui à distribué des couvertures aux enfants et qui s'est montré à l'écoute des interrogations des clients en revenant dans l'hôtel. J'ajoute qu'ils semblait bien connaître et appliquer à la lettre un plan d'urgence. Le petit déjeuner était de belle qualité.

Very clean new and modern. The hotel was very quiet which was nice. Unfortunately they could not offer food in the evening and had to rely on take away food. Thankfully the hotel staff were helpful in advising where to order food from. Also very helpful on my check out day as i couldnt work at the office I was given late check out which was great.