Hotels Near plaza vision in Mexicali

The worst hotel I’ve stayed at in a long long time. I stayed for two nights, the first night there was a security guard at 3 am on my floor corridor talking on his walkie talkie at FULL volume, for 40 minutes, which is 40 minutes too long. I called reception but their response was that they didn’t have any register of hotel personnel by the corridor at that time, AKA “you’re making this up”. After a while, I was finally able to fall asleep, only to be woken up again at 7 am due to cleaning personnel vacuuming the corridor. Let me say this again, 7 am, VACUUMING the corridor, oh you know, only the LOUDEST of cleaning procedures there can be. When I called reception, their response was that cleaning starts at 11 am, AKA “you’re making this up VOL. II”. And can I just add, this is on Christmas eve, a date when most hotels in Mexicali receive visitors, not an off season. How does this happen? Who allows for this to happen? One of the busiest seasons and it feels like Araiza’s guests are at the bottom of its priorities. On the second night, the guests next door started blasting music, drinking and overall being as loud as one possibly can. I get it, its Christmas, but maybe stop when it’s 2 am you know? So, after a while, I called reception and asked for them to intervene. They said they would send someone to check on this but 20 minutes passed and no one did. I called again and they said it was only TV noise and there’s nothing prohibiting a guest of watching TV on their room. It was NOT TV noise, I recorded how loud it was, went to the reception and showed them. They had 2 security guards come up with me. The noise from these guests could be heard from the elevator. The security guards knocked on their door and asked them to keep it down and lower their music. This whole ordeal took around 30 minutes. Some time passed and then, again, they blasted music and started being impossibly loud. I had to call reception and ask for security guards for the third time. All the while, I felt as if I was inconveniencing hotel personnel with this, as if no one ever complains and this is just how things are until I showed up and started complaining. Seriously, TERRIBLE service, absolute disappointment given that this is one of the top hotels in the area. I’m never putting a foot in here again, and you shouldn’t either.

Always love the Lucerna Mexicali. The staff are such a pleasure. All the staff go above and beyond to help Check in was quick and easy. The hotel is beautiful! This was a very short trip for us this time, but will be back soon.

Acabo de hospedarme 9 días en Agosto, pero con el propósito de la pandemia no hacen limpieza diaria en los cuartos; solamnete una vez por semana, sumamente deteriorado el hotel a como estaba hace dos años que me hospede ahi. Este detalle de la limpieza diaria no fue avisado durante el proceso de reservación la cual pague completa antes de llegar. Tuvimos un percance con el filo de una cama que provoco que me cortara la pierna. Se pidio el cambio en la recepción y no quisieron otorgarlo, solamente cubrieron el filo de metal con una cobija para volver a evitar accidentes. Muy mala atención del personal, solicite limpieza de mi estancia y me cobraron $200 por la limpieza, la cual no fue sufuciente.

Upgrades: Upgraded to a suite on both trips. Spacious room. Hotel: newly built with modern decor Breakfast: decent breakfast, just a notch above the Fairfield Inns in the U.S. Location: great location, walking distance to many nice fancy restaurants. I recommend cabbana and bodega8 Front desk staff speaks English, which makes the check-in process very smooth.

I've been able to get a nice phone call for a phone call. I don't understand that policy of restricting the light and conditioning the lighting of your room to a card that must remain in a device; in my case, I left one there with the intention of not risking in the dark, but the second card that I They did not encode it and I had to return to the reception to solve it. There, it was unnecessary the manager's comment, who tells me ”How rare is your card not working”, I didn't understand his insinuation until he made me accompany by the door assistant to my room What was there to do with that? I was doubting me? I think you deserve light in your room and the argument of ”green”. It is a simulation of your savings in operations at the expense of the clients. Of course, if you say express, you will be listened when the neighbor baths. Bye, I won't come back.

El Hotel es nuevo y las habitaciones están muuuyyy bien, amplias, una gran TV y las camas comodisimas. El baño tiene una ducha grande y es de agradecer, súper cómoda. El personal de recepción muy amables y resolutivos. Pero en el restaurante tienen que mejorar muchísimo, tanto el personal como la variedad. Pedi para cenar una ensalada César en principio room service pero al final cambié de opinión y les dije que comer en el restaurante, pues después de 30 min (había 2 mesas más) me la ponen en una bolsa para llevar a la habitación y encima me querían cobrar más porque no habían actualizado los precios en la carta, finalmente me cobraron lo que ponía en la carta y no habían actualizado. Pero lo peor fue el desayuno, no esta a la altura de la cadena Marriot, muy poca variedad, no había ni pan de barra, todo de molde, lentos al ser ir, terminas vas a tomar más cosas y rápidamente te quitan todo de la mesa sin preguntar, fueron incapaces de poner el fútbol en la TV después de decir que lo ponían. Espero que sea porque son nuevos, excepto el restaurante el resto esta muy bien y cómodo.

The young man who was at the reception on July 19, at night is not kind at all. It is the first face that guests see when they arrive so that they don't greet, smile, not welcome. It is only asked if you have a reservation, the guest's name; to deliver the key and say the room number. That's all. It leaves much to desire in terms of friendliness and friendliness. The facilities are generally well, except for the glass door of the entrance. A door of 2 huge glass sheets, which should be automatic, but which do not work and put guests to be opening and closed (with much effort) each time they need to enter or leave the hotel. The hotel was very comfortable and very comfortable. It is incredible that they have not been able to repair them, or at least leave them open so that guests can enter and saliv easily and have not been fighting. This leaves a very bad impression of the hotel. The breakfast is very rich and well served. The very friendly, clean and well-made servant in his work.