Hyatt Regency Mexico City Insurgentes

This hotel is fine overall. It's kind of the smaller side but very new, clean, and modern. Beds and pillows were comfortable, and the room has all the amenities. The staff were also excellent, and the service was definitely a highlight. Location-wise, it's a bit far from the more tourist areas like Roma but it has a Metrobus station right in front that will take you to the tourist areas. There are also plenty of restaurants and supermarkets nearby, as well as a Sears depar**ent store. Nonetheless, there are some quirks that makes it impossible for me to give this hotel five stars. First was the thermostat in the room. If you want to adjust the AC, the temperature does not go higher than 22C (72F). That's fine if you like your room a little on the colder side, but I found it odd you can't go up to, say, 24C on the AC. The room was just a little too cold for us with the AC on for a long time. Additionally, the windows are definitely not 100% soundproof. Around 9-10PM, we could hear loud singing and music coming from the streets below and we were on the 7th floor. We could tolerate it, but it was definitely a bit annoying. The safe also wasn't working for us and there were no instructions on how to reset it. I suspect you would have had to call the front desk for them to send someone up to fix it, so we didn't bother. Finally, we wish the hotel would have provided bathrobes, given this is a Hyatt Regency brand after all. That was just a minor nitpick, but it would have been a nice thing to have.

They were so attentive, and so, so nice. The hotel is new and very clean, quiet, and safe. I'm a very light sleeper and nothing woke me up. I was in a suite so breakfast was included and tasty. We didn't do much in the direct neighborhood, but getting picked up by ubers and tour guides was easy. The bar has some great drinks. Overall everyone was just so nice, especially Antonio, who helped us throughout the trip.

I stayed here for 1 night and when booking I requested early check in. The Chivas soccer team was staying in this hotel the day I was checking in and early Check in was not accommodated. I was able to check in after 2pm (this was the best they could do). They allowed me to leave my luggage early in the day. When I was finally able to check in, I mentioned there may be a 3rd person staying, they said there would be an additional fee. Usually there isn’t and they said it couldn’t be waived. The 3rd person came up to the room but was expected to leave later in the day; the staff helped us with our luggage to the room. Less than 5 minutes after we got into the room, the front desk call the room and said that 3 people were in the room and only 2 were paid for. I communicated that the 3rd person would be leaving later in the afternoon. I was then told that I needed to let them know when the 3rd person left because they monitor who enters the building. An hour passed and I received another call from the front desk. At this point, it was 2x that I was contacted about the 3rd person in the room. My understanding is that people are allow to visit. I finally went down to the lobby and notified them that the 3rd person would end up staying and paid the extra fee of $30 for one night. I thought the excessive calls were unnecessary and truly made me uncomfortable. At that point the front desk receptionist communicated via his walkie talkie to someone that I had paid for the 3rd person. It felt as if I was being stalked. I will not be staying at this property again. The property itself is nice, beds could be more comfortable. We heard other guests complain about the noise level outside the hotel and lobby.