Where do I begin? On a scale from 1 to 10, our stay was a definite 10. From the moment we walked in, we were greeted by the incredibly friendly and accommodating staff. Miguel and Gabriela, the concierges, helped us with everything from navigating Mexico City to booking hot air balloon rides. The housekeeping service was phenomenal—every time I needed bottled water, an iron, or fresh sheets, they were just a phone call away and always went beyond the call of duty. But one of my absolute favorites was Darien—I believe that’s the correct spelling of his name. He was working today, Monday, April 22. He arranged everything from my birthday dinner to the Uber picking us up, along with fabulous recommendations for restaurants, cafés, and sightseeing spots. It was truly a 10 across the board. We highly recommend your hotel and your incredible staff. This was one of the best experiences of my entire life, and we’ve traveled all over the world. I loved it!