Ryo Kan

The location of the hotel is fantastic. However, the room got extremely hot at night, and even with the fan, pushing the air onto the balcony it was hard to control the temperature. Otherwise, the staff were fantastic overall. The beds were comfortable and the washrooms and the showers were clean and modern.

The place was really nice and super clean. The staff was extremely helpful. The only thing that sucks is there’s no air-conditioning.

We booked a 6 night stay for a vacation in CDMX and had a horrible time at this hotel. There is no privacy - the windows open up to the lobby/guest areas, and also can see into another room if the blinds are raised. Our bathroom was connected to another bathroom through a balcony! So you had to keep it locked at all times. There was no air conditioning - our room was typically 10-20 degrees hotter than outside - if you opened the windows/ bathroom balcony door for air - you hear the lobby sounds and lights, making it hard to sleep and have to fear someone coming in from the other room. So physically the rooms aren't setup to meet basic hotel standards. The service wasn't great either. Room has opened containers in the refrigerator when we got here. The safe didn't work - didn't have batteries. The only fan in the room had a water cooling feature - but when you turned it on, gross black water came out - looks like it hadn't been cleaned in a long time. We asked for an iron - and they brought one but no ironing board. We ultimately booked another hotel after one night - and they were only willing to give us a one night refund.

It was a nice hotel but there is no air conditioning or heating in the building. Our room averaged 77-80 F even with the fan they gave us, even at night. For this reason alone I would have to give it two stars, otherwise I would have given the place a four start rating. The service was good, breakfast was nice, staff was friendly.