W Mexico City

Very bad. The attitude of the waiter downstairs is very bad.

Facilities: good Health: good Good environment The service was excellent good

Staying at W Hotel really makes me feel better 😊😊😊 Comfortable service, exquisite and delicious breakfast! The W Hotel in Mexico City is a new experience 🧡🧡🧡

The location of the hotel is good, there are many restaurants around. Because it has been a few years, some facilities in the room can see the traces of time. The service is quite satisfactory, the service at the checkin at the front desk and the outdoor restaurant on the second floor is not bad (pictures 2 and 3 are outdoor restaurants, I ate at the hotel when I arrived late, the food is not exquisite but tastes good). The concierge is more ordinary, with strange eyes and arrogant attitude. What is more excessive is the waiter in the buffet breakfast room. The room rate includes breakfast, but the guest still needs to sign a bill. We gave a tip of 50peso, but unexpectedly, the waiter added a 1 in front of 50 without authorization, and it became 150. It can be seen from the photo that the 1 in front of 50 is quite abrupt, and the writing and color are different from 50. (It’s also our own fault. We only wrote the tip, and didn’t write the total amount to save trouble, because we didn’t intend to give a tip. The waiter just took the coffee pot and asked if he wanted coffee. Apart from that, he didn’t provide anything else. Serve). After staying in the tipping culture for so many years, this is the first time I have encountered such a thing.

The service is average, and the final consumption bill says to send an email, but there is no

The bed was super comfortable! It does feel that the room is a bit old

Nos hospedamos en Marzo en ese Hotel y todo bonito gente muy amable solo que comimos en el Restaurante y al momento del pago se batallo con la terminal hubo como 5 intentos y al final se pudo hacer el cobro y resulta que nos cobraron 1,000.00 de mas, mi error fue no revisar a detalle cada intento y en el que si paso el pago pusieron la cantidad erronea. llamaron al Gerente de Nombre Henry los 3 dias que estuvimos no nos resolvieron nada, el ultimo dia Henry me pasa segun el su numero de Tel personal para resolver el caso y resulta ser un Señor ya mayor de JAlisco el dueño de ese numero de tel. el correo no corresponde del lugar. Conclusion si se van a hospedar es un lugar muy bonito muy bien ubicado solo que en mi opinion son tranceros.