Hotels in Santa Fe, Mexico City

Excellent treatment of all staff always careful, excellent rooms both in cleaning and in comfort and especially with a great view of the CDMX. Reception always very careful to guests' requests and the sales area with excellent friendliness.

This is a modern designed hotel where the decor is in good condition and common areas and rooms are clean. The rooms have floor to ceiling windows and there is a large walk in shower, which I like. There is even a small fridge in the room which is whisper quiet. As the Hilton Garden is connected to a Doubletree (the share the same driveway) the hotel is full service, including room service, which was prompt and the food hot and wine from the Doubletree’s collection. There are numerous restaurant options just down the hill. Of course, you will then need to walk back up the hill at altitude! There is a large and pleasant breakfast area on the lower level and snacks can be purchased in the lobby. The only negative during my stay was a TV which was virtually unwatchable. After about ten minutes that picture became pixilated and the sound intermittent. It did not appear to be the feed, but my particular monitor. The front desk said they did send a technician to repair it, but I never saw any improvement. So, I could only watch by turning it off, waiting a few minutes and turning back on. That would buy me another few minutes of viewing time. Anyway, although the guide said there was CNN in English, there was not. Only Fox (which I could not watch for more than a minute anyway 😊) or the BBC, which repeats itself hourly it seems. Aside from the TV, which I suspect is a one off, I will return.

Environment: The ventilation is average, there are no windows that can be opened, so you have to tell the front desk to choose a room next to the road, otherwise it will be very noisy Service: friendly staff Hygiene: very good, the hotel is very new Facilities: relatively complete, breakfast is also very good

I stayed for 10 nights simply to get work done quietly without any distractions (as an experiment in a burst of productivity). It worked out marvelously. Knowing I was committing to stay in the room and on the hotel grounds basically the whole time I took a lot of care in finding the perfect place. I didn't need a fun touristy location (the opposite) and therefore focused on Santa Fe. Among the hotels in the area I considered the Westin (I love their beds) and the JW Marriott, a chain I've enjoyed in various cities. Also the Camino Real and the other Hiltons in the area. I am so glad I chose the Doubletree! The main reason was the room -- which was huge and perfect for my project. I had a separate large space just for work (with a table and a TV that I could hook up to my computer as a large-screen monitor with an HDMI cable). The unexpected bonus was the view from the room: spectacular from the floor- to-ceiling windows (high ceilings too!). With gorgeous storms during the rainy season. What I didn't realize was that the DT is up on a hill so it's positioned above the other hotels. (They do themselves a disservice by numbering their floors as they do. I was on the ”7th floor” but in reality it was the 12th floor since they have a bunch of lower floors with no numbers used for gyms and lobbies and such.) Bed and pillows hit the spot (not the best ever but I slept fine). Air conditioning was quiet and worked perfectly. One odd thing I've seen in other hotels too was a couple sensors on the ceiling, one of which flashed brightly intermittently all night. Why? I had climb up and cover it up with a hat as I'm sensitive to lights while sleeping. Dumb design. Another was some kind of motion sensor ... I never figured out what that was all about but it only flipped on when you walked around so it wasn't a big deal). The breakfast buffet was fine -- I had mostly the fresh fruit spread with yogurt and granola. The gym was also perfect for what I needed -- a treadmill, some free weights, and a yoga mat with almost nobody else ever there (including plenty of terrace areas which I used to work out with an app). There's a nice pool and a spa with massages. The lobby restaurant was exactly what I expected -- not a great restaurant but I ate there happily most nights and walked to Shu, an upscale Japanese restaurant inside the hotel (but with a separate entrance) the other nights. I don't recommend Shu as it was overpriced and felt like a nightclub. The building is well designed with its sister hotel the Garden Inn next door. Nice airy lobby with breezes and high ceiling. Complimentary fast printers in the lobby was a surprisingly generous touch. Walking distance to a fancy mall (Samara) where I got supplies and some snacks and bottles of water. Friendly staff. They accommodated my request for a small refrigerator and over time they remembered my preferences at the restaurant, which was appreciated (gracias Ariel in the morning and Mauricio

Excellent place, no problem anywhere

As I said in the title of the review. The hotel is clean, as far as possible. It´s impossible for the cleaning staff to remove years of use from the furniture. Everything is very old. The door was broken from below, a lamp next to the bed does not turn on, hardly any water came out of the shower, the desk chair does not work properly, in short, it shows that they don´t give the correct maintenance to the hotel facilities. The only good thing is that the staff is very friendly. Unfortunately, it was a very bad experience.

The equipment in the room is quite complete, there are refrigerators, washing machines, etc. The two days I went to the house was very cheap, less than 300 RMB, and breakfast was charged. There are large supermarkets around, and there are many places to eat. High cost performance

The service was really nice, all the staff were really helpful and polite. The breakfast included in the rate was really good with a well quantity of options, definitely a good option if your a going to stay in Santa Fe Area

On my 2nd Business visit to Santa Fe, Mexico; I decided to spend 12 nights at The City Express Suites and believe me the experience was surreal. The price of the room was literally half that of more renowned hotels in the vicinity and all rooms at the City Express Suites come with a full fledged kitchen including a refrigerator, blender, cutlery, utensils, induction etc. I had a room that was HUGE. I loved my stay at this Marriott's property. This is a no frill hotel with almost the same breakfast everyday and no fancy reception but the people are nice and adorn a smile. I was a bit wary after booking coz the ratings on TripAdvisor were quite low but I decided to give it a shot and I did not regret it one bit. Kudos to all who make this a nice place to stay. It's a cool 10 mins walk to the famous Centro mall where there is no dearth of eating options. Give it a try!

Hotel service in general, the laundry service requires me to pay the money and then send the clothes back, the communication is delayed for an hour before and after, and finally find the supervisor to solve the problem.