WeEnjoy Hotels Grand Prix Aeropuerto Cdmx
Mexico City|2.28km from Plaza Churubusco
One of my worst hotel experiences to date. 1. We arrived to the airport and called the hotel to ask where to pick up the shuttle. The woman told me between gates 3 and 4. We went out to that area and waited for almost an hour. I called again and another person explained the hotel has a kiosk between gates 3 and 4 where you have to go to request the shuttle... hour wasted because of poor communication. (I am a native Spanish speaker so that was not the issue.) 2. When we finally arrived to the hotel, we were given a room that was poorly cleaned or not cleaned at all. The floor was dirty and we pulled the blanket down, there was dried blood on the sheets. 3. We immediately went back down to the desk and complained. The lady didnt apologize, didnt offer to find us another room.. nothing of the sort. She said and I quote ”the shuttle can take you back to the airport.” Which is what we did. They got us back to the airport around 11pm at which time we had to find other accommodations. The place was dead so i know there were other rooms available. And even if there weren't, it baffles me that not even a weak apology was offered. To add insult to injury. They charged my card for the room. I called Expedia and the hotel and the hotel is denying the refund. So I have had to dispute the charge with my bank.
Excellent
101 Reviews