Curio Collection by Hilton Hotels in Miami Beach

Being a Hilton Gold and Diamond member in the past, we have stayed in many Hilton properties throughout the world. We had booked this room for 4 nights but had to check out after two nights to move to a different hotel as it was so bad. While the staff here were lovely, this was one of the worst Hilton properties we have ever stayed at. The lobby looks nice (but the air conditioning was not working). We had booked a King Terrace room. Upon entering the room, there was a terrible damp mildewed smell. The room was extremely small with a desk and chair - but when we checked out the terrace, we saw that the lock was broken on the door and there was no way to secure the room. The front desk moved us to a room 2 doors down. This room did not smell and the door locked, but it did not have a desk and was even smaller the the first room. There was no chair in the room leaving no place to sit. We again had to call down to the fro t desk as in this room, the single small sinks drain stopper was in the stuck position and would fill with water that would not drain. They said they would send maintenance and we left the room. Upon our return, they did get the water to drain but the stopper was now stuck in the up position not allowing us to use the sink properly. Once again they sent maintenance to fix it correctly. Later that day we learned that if you flushed the toilet in the room, the water (and whatever else was in the toilet) would erupt out of the toilet like a volcano. Truly disgusting. They attempted to fix this during our stay to no avail. Photos attached. Next. The curtains to the patio would not close and maintenance had to come again to close them. Later the next day we learned that the curtains would now not open They would stick after just a bit of movement. To cap off this terrible stay, the room was booked with a $50 food and beverage credit each day. On our first night there we went to the bar/restaurant at 10:15 pm to use the credit for a drink and snack. There were a few people there eating yet the manager told us it was closed and they we could not order from them or order to the room. We checked the open hours on the website and on the printed information sheet the hotel provided and the restaurant and rooms service was supposed to be open until 11:00 pm. When we brought this to the attention of the front desk - they said sorry- the restaurant could do whatever they want to do. We were not able to use our credit that day. Normally we would have checked out after the first night but we had to stay at the hotel a second night due to the location of an event that we needed to be at. We were able to leave after two miserable nights and checked I to a much better hotel for less money for the balance of our stay. As a side note the hotel wanted to offer us 30,000 points for our troubles- which we did not want as it nowhere equalled the problems we had and frankly with almost a million po

The location is not far from the beach. Although the hotel service is slow, this is the norm in the United States, and it is generally quite satisfactory. With the hotel room card, you can go to the public beach to get two deck chairs for free, but umbrellas are not included. Remember to ask the hotel for bath towels. The free bicycles are not bad, you can ride around. However, the swimming pool in the hotel's introduction picture seems to be able to see the sea, but it is actually completely inside the hotel, and you can't see a little bit of the sea.