Metropole Suites South Beach

First- the vibe is everything. Loved it. Super chill, relaxing area in the front and in the back. That’s the whole reason I booked here. Price was great, great location, chill vibe that makes you happy. However, when checking in, it took more than 20 minutes for the check in process to be completed. The man said it was the internet running slowly. I booked from this site. When I got there, he said that the remaining total was $128. The $100 is for the reservation fee that will be held for up to 5 days. The $28 is for taxes, etc. He charged 1 card then told me that the internet “timed out” and I had to use my card again. I asked for a receipt- he said it would be emailed. Still have not received anything. The pictures advertised can be deceiving. I thought the pool would be a little bigger, but it’s literally the size of a hot tub. On to the elevator, I thought it was going to collapse and smelled terrible. Lol The decor is great. The room “suite”. Very dirty. Hair and dust was everywhere. Clothes tags were on top of the dresser; clearly not cleaned. We found flip flops under the bed. The pull out couch was broken and fell to the ground on the right side. So my son had to sleep on the floor. Found cockroaches after that. I brought 91% isopropyl alcohol spray bottle because I don’t trust cleanliness or bugs. No trash bags in the cans. (That’s ok, but I like to make sure that my dirty clothes are put in a trash bag. Should have brought my own). No wash cloths available. The paint was sloppy. Literally, there were brown paint splatters on the door and walls and I thought they were bugs initially until I inspected. You only get about 10 tv channels in the room. A/C was good and we were comfortable through the night. Food was good (not great), but was very expensive for the appetizers we got. Just overall disappointed.

Nice

The receptionist Hyna was amazing. Very friendly and accommodating. The staff overall were great. The location was perfect. Close to beach and shopping. Yes the bed heads were old and peeling if you care about such things. The two bedroom units were perfect for us. We would definitely stay there again

The least accommodating booking depar**ent we have ever seen. They are only interested in making money using the fine prints in the booking. Whether you have an infant, exceptional circumstances to want to change slightly the booking, they just don't care

You get what you pay for. It’s cheap and walkable to everything. It’s not very quiet.. we had a room next to the street and you can hear EVERYTHING. The elevator felt like it was going to break. The housekeeping didn’t speak English so I had to try and explain to them that I needed toilet paper… There was a cockroach in the bathroom. No hand soap for the bathroom or kitchen…. I didn’t mind staying here even though my review sounds like I did. If this hotel wasn’t conveniently near the beach, shops and restaurants I would say not to stay here. But if you’re looking for a cheap place to stay this is a good option.

Amazing ! Clean , excelente location , very nice staff, perfect!

got a filthy feeling and the room is too small, no TV programms