In general, we enjoyed our stay in Miami. We have a pleasant 4 nights stay in this Hotel. Check in is quick but male reception not really interested of having conversation. He asked me for my card details to pay for taxes or some kind of resort fee for $45.00 a day and held it for deposit for incidentals which is understandable. Asked for a receipt but told me they dont issue receipt. Bed is comfy, quiet sorrounding which we wanted as we don't really like the buzz along the main roads. Breakfast is unusual as you will be given a voucher to use and have your meal to a restaurant few blocks away from the hotel. Breakfast is satisfying. We didn't get to swim at their pool because its not heated so we just enjoyed the views on the rooftop. Check out was ok with the nice lady reception, still no receipt provided. So i thought it was ok, no dues. However, on 21 March 2024, the Hotel suddenly charged me with £581.44 plus $17.15 transaction fee! I was shocked and gobsmocked!! I dont owe anything to this Hotel. So I queried. After few days and emails exchanged, they claim that it was for a pending charge and subsequently confirmed its for our room charges. Astounding! I booked and paid upfront everything as a package with @lastminute.com #lastminute.com for both flight and Hotel on 18 July 2023 and it was then confirmed. Why all of a sudden after 2 months, the Hotel charged me for room which i already paid! Whatever their claims, should the Hotel performed due diligence in chasing #lastminute.com for the room charges? In my point of view, this is supposedly nothing to do with me. The Hotel should be the one chasing #lastminute.com in all possible ways they can to collect the money owed, but instead, they went for the easiest way out in charging me with my card they are holding without my knowledge which i found it so wrong and unfair. As it seems this will take time to resolve the issue tossing me between the Hotel, the card issuer and @lastminute.com is ridiculous and Im not so happy about. Why on earth should i be dealing with this? This is stressing me out big time! I am sharing this for you guys in case you have the same experience and i would appreciate your inputs on how to deal with this kind of issue. This is frustrating me as this was supposed to be a happy holiday with my husband but now it turned out awful. We had great time and nice memories in Miami but now its ruined by this terrible mistake. I've been in contact with @lastminute.com #lastminute.com and still waiting for reply. So watch this space pips!!!