What a major disappointment. Three friends and I had been anticipating this fun girls trip to a spa and beach for over a month. From the time we got there to the time we checked out, every person we interested with at the front desk of the hotel lobby and the front desk of the spa ranged from incompetent to purposefully rude. The exceptions are the lovely women who work in the spa area and the women who provide the spa services as well as the women who clean the rooms. Our experiences included being overcharged for treatments, being charged for treatments we did not receive, being treated with disdain and disrespect when asked to rectify the overcharges, having a construction worker walk into a treatment room during a facial, being jarred awake during a $250 treatment by drilling and hammering, being told the wrong times for treatments, the wrong treatments that were booked, needing to explore 5 floors to find a working ice machine, and experiencing several of the features of the hydrotherapy room not in service at various times during our five day stay. My favorite was arguing over a $36 charge for a service we did not receive. We had to escalate it three times to two managers. We truly did not receive the service but honestly the principle of not refunding $36 out of close to $8,000 is so petty. The amount of money we spent on this vacation compared to the experience we had actually makes me a little physically ill. We knew we were indulging a lot. And we would pay for it. Except it wasn’t luxurious and we didn’t feel special, welcome or respected from start to finish. Please save your money or use it someplace that will respect you.