Bentley Hotel South Beach

My husband and I stayed here on 9/13 while in Miami the night before our cruise. Charming hotel and staff. 2 minute walk to beautiful Miami beach. Great location and amenities. Beautiful rooftop with private seating, a pool, and a Jacuzzi all overlooking Miami Beach. Rooms and halls are CLEAN and attractive. The staff was great, friendly, and attentive. From our check-in with William to our check-out with another gentlemen, we enjoyed our stay from start to finish!

Price point was ok

The location was great. The room was nice. There small ants on the kitchenette counter. The only issue I had was the noise. Garbage truck picking up garbage early in the morning.

I never thought this would happen. If you look at other reviews, I have always raved over Bentley South Beach, but I guess as with most things post pandemic, businesses are starting to be careless on customer service. When I arrived at the Bentley, I noted I didn't see the same smiling faces that I'm used to (I will go into further detail). I frequent this hotel, so I'm familiar with what used to be amazing customer service. Upon arrival, there was still construction going on. Understand because they are trying to upgrade. At 3:20, I'm being told there are still no rooms ready. Check-in is at 4. I feel this may have been the new manager trying to stick it to me to let me know she was boss now (previously was on the desk and wasn't friendly then either). I understand policy which was promptly told to me by the new front desk guy, but I have already stayed here three times this year and a total of 9 times last year with the amount of money I have dumped into this place you can't check me in 45 minutes early. Ok, fine. I got to the room, which was fine until the next morning. There was a construction generator outside the room. I have a video and will try to upload it. The people on my Zoom meeting could literally hear it. I asked to be moved. I was moved up two floors in the same location. Could definitely still hear the generator. While construction is understandable, I think guests should be warned and offered a discount for the inconvenience. That's not a relaxing vacation. While there, I also found that one of the front staff that had been there for three years was let go that very day with no warning. Manager, Eric was also let go. This is what I mean about companies letting go of quality staff and customer service and replacing them with folks who could care less. Do you know the whole time I was having issues the new manager never came out of her office? Instead, Ashleigth had the staff running back and forth between us delivering messages. You have all this construction going on, and you don't even come out to address it with a customer, a return customer. On my last day, I was glad to see the other manager, William. William is a Bentley staple and exudes customer service. He makes every guest feel like they are the only one. He is the only reason I even gave a three. The construction is a mess with no discount. The pool and hot tub on the roof are great, but there is construction crap up there. With the renovations the rooms seem to be awkward. I feel they are still a decent size for South Beath boutique style. The two bedrooms are still one bath. Which isn't great when just one block behind you can airbnb a 2bd 2bath. Just saying. I'm really saddened that this is the route Bentley is going and I hope in the future they get back on track. Side note: Cesar, concierge, was great!

There is a TGIF right down below and the TV and was very very very loud I was unable to sell and the TGIF closes at 2am. This was one of the worst place I have stayed I missed sleep and peace. When I booked the hotel the ocean view room was misleading on the website. The room was not why I had expected atleast it’s not what I paid for including the noise.

Great place

Parking is bad. Just a valet. But good place to stay!

The staff was great! They were always supportive. the room was always taken care of. Beach chairs, beach towels and bike rentals were always available. Unfortunately, we were there when the pool was closed down. But we came to Miami Beach, not Miami 'Pool'. Don't even think about looking for parking. Valet is 24/7. There are ore dining choices than you can imagine. All within walking distance. Walk 2 blocks and you can hop on the Big Bus tour bus.