Guest User
May 26, 2024
The hotel is iconic, the food is good. The first night I sleep well and it was peaceful. However the second night I had to call the staff due to noise that was actually being made by hotel staff. Shortly after I had to call again. Over the evening I had made 9 calls in total to the staff where the eventually just stopped picking up the phone. The noise was obnoxiously loud and in no way a normal situation as far as employees of a hotel doing their regular jobs all throughout the night. I’ve stayed at countless high end hotels and this was a first. The following day after several phone calls to the front requesting to speak with a manager I finally got in touch with her. I offered audio and video recording that I had taken to document the situation. She said that she would investigate and get back with me about what she could do. Long story short she offered me a upgrade if I paid the rate Of almost $1,000 a night. At this point. My tab was around $3500 with room charges etc. the manager basically just stopped responding and has not reached out to me to rectify the situation. USE CAUTION IF YOU ARE CONSIDERING BOOKING A ROOM HERE!