Casa Sofi

Enjoyed my stay, very cozy and it had everything we needed. Close to the beach and night life. I would stay here again!

At 1.35am we got back to Casa Sofi (not drunk ir under alcohol effect). Tried to unlock the front door - the red light came up instead of the usual orange blinking and we could not enter. Before that we entered a couple of time in the building in the afternoon if April2 and the door and lock worked. We what up, called them and no one answered. We called Booking and they tried too. No one answered. Booking suggested to call 911 and report it. It was 3am and we decided to go in another hotel to sleep a couple of hours (so we spent extra money). This morning we had to go through the insulting conversation with casa sofi telling us we were unable to enter and use their front door which was perfectly working. The place is very nice, the location great. No service if something happens. So if you remain locked out in the night because the door is not working, no one will help you. Be ready to call 911 and report it. I was stupid to go and pay for another hotel room. If it happens again I will call 912. And for sure I will not come back here. It is a pity but this morning chat arrogance was not what I expected. I often come to Miami and I will go back to the places we are used still in Miami Beach but where at any time there is someone available to answer a phone at least.

Everything was great. We are very sensitive to fragrances and the hallways had a lot of strong fragrance but it did not seem to flow into the hotel room, which we were very concerned about. Very attentive and communicative manager.

Casa Sofi is located in between the Miami Marina and the beach, so it's perfect for walking either direction. They have a water-bottle filling station that's a nice touch and convenient. The not-so-good aspects: We received no advance instructions indicating there's a contactless check-in, which was easy once we realized what to do, but there's no one onsite to talk to about noisy neighbors, extra towels, restaurant recommendations, etc; We texted "Customer Service" several times with basic questions/requests, but received absolutely no response; There's a lot of noise from both the street and other guests, but since there's not staff onsite, noisy guests can run amok; The rooms are nice, but small and the design is impractical for travelers (for example, there's no place to open/set a suitcase except the floor or bed); There's no TV or cable, you have to use your own Amazon/Netflix account; There was no water pressure in the shower making it difficult to rinse the shampoo out of your hair; and The bed has really stiff, uncomfortable sheets. Overall, we were extremely disappointed. We expected more since the rooms are expensive. We won't stay at this hotel again.

Front door code gives a red light and several short beeps which normally indicates incorrect code. The door takes a bit of force to open, so thinking you have the wrong code and not hearing a sound from the door can be confusing. There isn’t a elevator and the stairs are narrow so plan accordingly. The wall between the units are very thin you can hear the tv, normal conversations, the door unlocking etc… no privacy when it comes to noise.

Property states that an access code will be provided via text and email for check-in. Stated check-in time is 3:00pm; after calling the property number 3 times (leaving one voicemail), I was finally given an access code at 3:37pm. The walls and doors are extremely thin; entire conversations from neighboring rooms are audible word-for-word at any hour. The property is clean and the linens are clean. The rooms are tiny to the point that the square footage may be overstated.

Stayed there with a friend for a week and loved everything about this place. The rooms are new and super clean. The area is quite. The only improvement I’d suggest is adding more hooks or towel racks to dry swimsuits and beach towels, as it takes forever in that humidity. Overall it was a perfect stay, I’d definitely go back there.

Lovely and cute room.