The Ritz-Carlton Coconut Grove, Miami

The manager Amy was excellent and was so helpful during our check-in . This is the best hotel in Coconut Grove! Every hotel should have an “Amy” in management.

This was not a a very good hotel. ******* should not have it listed under five stars property.

Every passing year impresses me further at this Coconut Grove location, me and my son love the Easter brunch here! The most amazing brunch yet, I don’t know where to begin; if with the exquisite food, divine presentation or great activities for the kids?! From face painting, to movie room, decorating your cookies to the best egg hunt ever! (Even parents were looking for the 2nd golden egg, lol)! Perfect setting with low tables, comfortable seating for kids and family, cuisine options were top-notch, everything fresh, from the seafood, caviar, omelette station, to even soft bread assortments… and let’s not leave out the amazing desserts that not only look pretty but actually taste like Heaven, also crepes station, nitro-ice cream, bottomless mimosas, signature drink, tasty spiced-bloody Marys… and all along live- music, entertainment included, the list goes on and on! I look forward to this brunch every year, Easter is my favorite and Mother’s Day next in line! Love it, a big “Thank You” to everyone involved! It takes a good team to make it happen. 💖🐰🙋🏼‍♀️ #EasterBrunchRitzCoconutGrove

Went for couples massage with my husband and when I say I had by far THE WORST experience I fall short. The spa itself is garbage. The smell in the waiting are is horrendous. It smelled like old carpet humid **** I can’t even describe. Everything felt eerie. The seats the rooms the showers everything was out dated and old. The dressing area had and old fridge with a few toiletries that didn’t make up for the expired nuts and raisins left for the spa guests. Christmas decorations mid spring 😑 . I was urgent to cancel my reservation and hesitated since the manager took so long to get to the spa my service was starting. I was hoping to have an excellent experience and unfortunately that was NOT the case. My therapist had nails. Nails !!!!! Never have I ever had a therapist pinch my skin to relieve muscle tension and claw her nails in me. Several times I told her what she was doing was hurting and changed her technique but seriously 😐. Complained to the manager and all she could offer was complimentary access to the pool and 15% off my spa service. Mind you the services were over $600. RIDICULOUS the most I’ve ever spent for the WORST SERVICE I HAVE EVER HAD. DO NOT WASTE YOUR TIME OR MONEY. Go check out the carillon wellness resort in Miami Beach for an exceptional experience.

I agree with many of the other reviews that this hotel needs to be downgraded to a 4 star. The service is impeccable starting from the amazing bellman who found a hat for me just because I said I liked his to the dining manager comping my bill due to a kitchen mistake. But the hotel itself and the rooms are dated and showing wear/needing repairs. And yes, the doors slam very loudly and you can definitely hear street/other room noise. But overall it was a lovely stay- just not worth the price tag.

We stayed here before and after my daughters wedding at vizcaya. We also used event space at the hotel for the bride and bridesmaids to get ready. It was one of the best hotel experiences I have ever had. The rooms were lovely and well kept up. Every single staff member went above and beyond at every turn to make our experience fabulous. The level of service was simply unparalleled. From housekeeping to the bellhops to the catering and maintenance staff (who graciously acceded to our every request) for our getting ready room (and the food was fabulous) , we were blown away at every turn. The front desk was extremely ( EXTREMELY ) accommodating to all my asks . (Zachary and Logan, Daniella….all of them, thank you thank you). In addition the location was fantastic. Easy walk to Coconut Grove restaurants and shops. This hotel now holds a special place in my family’s heart.

My bill was all messed up. Charged for parking when no car. Didn’t even ask. Also charged for an upgraded room despite fact that I didn’t ask for it.

My family and I had an excellent 3 night stay at the Ritz-Carlton Coconut Grove. We would absolutely stay there again. PROS: - The hotel is gorgeous, and everything is in excellent condition. - Our room was large, clean and beautiful. - All of the hotel employees were incredibly wonderful, cheerful, and completely helpful. Thank you!! - They truly go the extra mile with some thoughtful small touches - for instance, I've stayed in hundreds of hotels, but have never seen one that provides complementary sunscreen and aloe poolside for its guests. - The location is perfect - a short, easy walk to everything in the Grove - restaurants, shops, the waterfront activities, parks, etc. But, because it's a block or two off the main business area, it's still calm and quiet. - The gym is one of the best hotel gyms I've seen, with a great quality and selection of equipment - including Peloton bikes. - The valets are super-fast. Our car was always ready and waiting for us by the time we got downstairs. CONS: The cons were minor - very small in comparison to the pros - but a few small areas for potential improvement were: - In our room's bathroom, there was a glass wall between the shower and the toilet room, which was odd and awkward. Ideally, they'd either replace that with glass that's fully frosted, or a solid wall. - Many of the common areas in the hotel (hallways, lobby, etc.) were extremely cold, so make sure to bring a coat or jacket. - The spa is only open on certain days of the week. So, if you'd like to visit the spa, make sure the check that it's open on the days you'll be there!

Paid $599/night via AMEX FHR program. Room was worn (marks on the floor, old shower curtain in bathroom, paint chipping, rusty hardware, water leaking in ceiling). Bar service was slow and our charcuterie plate looked like a lunchable from the grocery store. Was told all the staff was managing the party and they were distracted. Spa services were nice. Sent GM message three days ago and never heard anything back. I'll be returning to The Biltmore next time I'm in the area and will be questioning any future Ritz Carlton reservations in other cities.