Holiday Inn Hotel Port of Miami-Downtown, an IHG Hotel

Totally scrapped and obsolete hotel. The service was completely bad..! The amenities are so bad.., specially in the room. Terrible housekeeping service. The location is good to go to the Miami Heat game (05 minutes walking). I’d not stay again.

Great location but this hotel is very very tired, with paint peeling off the walls & a small inbox with a key which was the safe. To cap it all 2 of the 3 lifts were not working at a time when people were trying to leave to go on their cruises. It took an hour on average to get to the ground floor. They fixed one of the faulty ones thank goodness - but still only 2 lifts working. We ate diner in the restaurant one night and the fries were disgusting, dark brown and fully of oil. We both left the fries. We will not be staying again even though the location across the road from Bayside.

close to cruise terminal. breakfast with very limited choice. receptionist is not friendly and little bit rude. if you need information, other guests could help better

Location SUPER! Food OK. Hotel old, room clean, but so, so. But it was Miami Downtown! If was the second stay in Miami on this winter school holidays trip, so it was just for one night only. The boy in the lobby for luggage also did his job well! The most terrible experience with this stay was the booking by itself. Because making it at the end we felt a bit in a hurry so even though we made booking 2 days in advance (prior to coming from Orlando), I made there a lapsus by making reservation with the start date. I was putting in as starting date the date of when reservation was made (also because of outer distractions), so could not cancel it any more (48hrs before start date of reg. only). So I made and paid second one as well. Facilities old but still OK (altghough it could be in much better condition; compared let's say to an older hotel by Lake Bled in my country, for example, let's say Hotel Triglav with Restaurant 1906 - I always loved it and I still do, altgough there are many by us (older, where I stayed in) (let's say a dozen, maybe not that famous as this one) (but then again just by us there were a few dozens newer ones (but relative to period of 30yrs I am doing that, then not so many), I did stay in, that were also super at least). Tried to negotiate a bit with employees in hotel reception, but they put it all back on me again and said, it was mine and trip.com matter only, relying for us to solve it by ourselves between us...