Home2 Suites by Hilton Miami Airport South Blue Lagoon

Hotel is clean and maintained, but the front desk staff is incompetent. they charged me twice even after I handed them a itinerary. Showing that the hotel was pre- paid. Also, when I asked about the shuttle service to the port, I was informed that because I didn't book though Hilton.it wasn't available and that I was on my own to get to and from the port. I stayed there 3 days (a day before a cruise and 2 days after) also after my return and looking at bank statements I was over charged for miscellaneous charges. buyer beware

Arrived to check-in for pre-paid, reserved room and was informed that they had no more rooms! Asst Manager acknowledged that this room was prepaid and reserved, but they “oversold” the hotel, stating it was common practice for their industry to oversell hotel rooms by 15% nightly. They sent us to another Hilton hotel, less costly for the night. Of course, we did not receive any refund for the night and they wasted one hour of my time that evening. Classic bait, switch practice. DO NOT trust this facility to honor any reservation!

To start with airport shuttle did not pick us up an extra $40 for Taxi. Got to the hotel got our room. The room had already had someone in it and was not cleaned. How to change rooms. Wi-Fi would not connect. Told us we could come down and she would help us connect to the Wi-Fi after we had already gotten ready for bed. Told her to forget it. Our second room was on a totally different floor from the people we were traveling with these rooms were booked in February. Not at all happy with this guy. The second room is OK but they should never have put us in a room that had not been cleaned. Did not get our senior citizen discount or offer any compensation. For our rooms or for the lack of shuttle service from the airport. This guy will get one star because I can’t do any less and I will not suggest this location to anyone else.

Mario at the front desk is extremely professional courteous and polite and made for an easy check-in experience. He was extremely patient while I worked through some confirmation issues and he was able to get them all sorted out for me

The location the hotel was great. Front desk is very unorganized. They have a shuttle service but you can not get through to hotel to get the shuttle to come pick you up. I had to get Milton and Lee personal cell numbers to get a shuttle daily or you will be left to wait hours!!! Gladys Esquenazi never answers the telephone.

Mario and Abril were very friendly and helpful checking us in and accomodating many of our requests. The room was very spacious and we will gladly come back. I can recommend asking for the waterview unless you’re a plane spotter. The 10th floor is very convenient as well.