Hotels Near SVS Vision Optical Centers in Middleburg Heights

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

The rooms are designed in a classic style, the breakfast is good, the waiters are humorous, close to large supermarkets and many restaurants nearby, there are delicious steaks, and I will book again next time.

The hotel has a welcoming staff with spacious common spaces and rooms. The Orbit stays true to its name, playing on the theme, with colors, wall coverings, and appointments reminiscent of the early 60's when there were 7 astronauts, a Mercury program, and a new organization called NASA. It sits in the shadow of the NASA Glenn Research Center and across the street from the Cleveland Hopkins International Airport. The room had a mini-fridge, microwave, K-cup coffee maker, and a nice big bathroom. The breakfast bar was well appointed with something for everyone to include an automatic pancake maker straight out of the Jetson's! I will be back.

Very clean, the room is large, the kitchen is fully furnished

The room is quite large and you can see Lake Erie outside the window. The sound insulation effect is not very good. You can hear the comings and goings of surrounding residents and their voices clearly at night. The hotel's food and beverages are average.

We checked in for a hockey weekend and were completely delighted! From the second we entered until we left everything was fabulous. Missy at the front desk was more than accommodating to all guests. The rooms were spotless, beds were comfortable and bathroom was spacious. The location was great for ease to the highway and shopping/dining. Would certainly stay here again.

Very good! The room is large and the facilities are very new and should be newly renovated soon. There is a refrigerator, microwave, coffee maker in the room, and everything else is available. The bed is large and the bed is very loose for two people. Breakfast is also very good, a variety.