Guest User
February 18, 2024
Very dubious, unprofessional and does not keep reservations: A few months ago I reserved a room at the Sheva Boutique Hotel in Milan via ******* and used the early bird discount for 4 nights in May 2024. €580 for 4 nights was a fair price. The reservation was confirmed and paid for, with no possibility of cancellation on either side. Then in February 2024 I received a message from the Sheva B. Hotel saying that I had to cancel the trip due to renovations. I then looked at online hotel platforms and saw that the Sheva Boutique Hotel was being offered everywhere for this period with no indication of renovations. You could book everything unchanged, BUT for a higher price of over €1300 for the same period. I called the Sheva Hotel by phone and the nice lady at reception said that there were no renovations planned for this year. ******* informed me that the hotel would not honor my booked, confirmed and paid reservation and that I should cancel, even though there were still 6 rooms available at that time (?!). This shows that the hotel is very dubious and will do anything, even canceling binding reservations in a formally illegal manner, which is a complete no-go. I therefore strongly advise against booking there.
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