Hotel Mentana, by R Collection Hotels

Traveled with a group of 10. While the rooms were smaller, the accommodations, breakfast, service, location were exactly what we required for our short overnight stay in Milan. Excellent value even during busy Milan Fashion Week. The hotel went out of the way to make sure the early risers had breakfast before departing on the weekend. Our only regret is that we did not have more time to stay at this hotel and in the city of Milan. Every staff member was helpful making our short visit even more special.

Clean and helpful staff. We were initially given room 406 very noisy. I think they share a common wall with another property. They were playing drums late into the night. We were booked to stay for 5 nights so thankfully we were move to another area of the hotel. Take your own hairdryer - switches off automatically after 2 minutes. Laura in reception was very helpful. Not very sound proof.

This is a hotel that has the worst customer service. They have very dangerous employees who are very aggressive and rude. I booked a room with two separate beds, and when I arrive at the hotel they told me that they don’t have separate beds so naturally I wanted to cancel my reservation. They rejected my request and didn’t refund the money. This is not the worst thing, there was a girl in the reception, she said she’s alone there and she can’t separate the beds by herself and when I insist on the cancellation she started hitting the computer with the mouse and the table. She literally hit it and broke it. It wasn’t working when I left there:) Completely lost her control, I thought she was going to hurt herself or someone else there. I immediately left the hotel in order not to get in trouble because if you are a tourist this would be a big problem for you. I still didn’t have my money back. So I do not recommend them and I don’t suggest you to choose them unless if you have a bodyguard with you.

Just back from a 2 night stay in Hotel Mentanta. The hotel is in good location with very helpful friendly staff. The rooms are of good standard and size. The breakfast for me was disappointing-no hot food just pastries, fruit, yogurts cheese, hams and bread. The hotel was very noisy, you could hear every noise, the plumbing which woke me every hour. Beds where comfortable but the linen was to light for this time of year.

Cool hotel with nice amenities. The staff was kind and multilingual, and the breakfast was good.