Hotel Ritter

I had initially booked a stay at Hotel Ritter in Milan for April. Unfortunately, due to a scheduling error on my part, I needed to change my booking dates. I understand that changes can be inconvenient, so I offered to pay a fee to accommodate my request. However, I was met with a disappointing level of inflexibility and indifference from the hotel staff. They declined my request without even attempting to find a compromise or solution. Their lack of willingness to assist and their focus solely on taking my money was disheartening. As a traveler, I value good customer service and understanding, which I believe are key components of the hospitality industry. My experience with Hotel Ritter has left me deeply dissatisfied. Losing 500 euros due to what I perceive as incompetence and greed is not the kind of service I expected. This hotel has disgusting customer service and from one can see from other reviews also , it is disgusting as a whole.

Hotel is tidy and clean has great service, the only downside is ( for winter times ) its not very close to center for walking, its approximately 20 -25 mins which means at late hours u have to take a taxi which is around 25 eur, but the staff is very helpful. The keys are funny ) metal and very heavy so u gotta leave them in front desk ))))

Perfect location in Brera with loads of reataurants and bars local to hotel. Great walking distance to city and all attractions. Walkable to station but easy metro station 3 minutes away. Clean room Spacious room and large bathroom with all amenities you need Friendly staff Room ready when we arrived at 11.30am. Breakfast simple but fine