christian
November 30, 2022
After booking and paying the full amount to stay for one night I was told that you have to check in through a different site (with a separate cost) after having done so I received no response, I had to call several times to get information if everything was fine, and after 30 minutes they replied saying that you have to be the minimum age to check in, and therefore that my reservation was cancelled, all this in the space of less than an hour, reservation canceled BUT not I was refunded NOTHING except the check in fee (6 euros), I tried to seek feedback via message, they were ignored, poor management to say the least with an INCOMPETENCE and INABILITY in managing and communicating with customers, furthermore making a profit on a "non-service" is certainly not professional, nor ethically correct. I conclude by saying that in addition to not recommending this structure to everyone, there will certainly also be repercussions from a legal point of view. ABSOLUTELY AVOID!
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