The location is very good, the price is very reasonable, the room is very big, there are two bathrooms + one bath, and two washbasins. But there was a problem. It was very late from 1 to 2 o'clock on the night of my check-in. The hotel staff ordered me to open the door, saying that there was a problem with my ID and they wanted to check my ID. It was really late at that time. I am a girl, and I was very scared at such a late time. At first, I didn't dare to open the door. Then the hotel staff knocked on the door again and again and said that if I didn't open the door, it would be a violation of policy. I was very scared, so I opened the door. Then I saw a hotel staff and two policemen at my door. They checked my passport. It turned out that the hotel front desk scanned my passport page into the old passport page. And my security light clearly showed the new passport on it. How could it be scanned wrong? It was really stupid!!! The hotel staff didn't say sorry that night. I was very uncomfortable and was woken up in the middle of the night. Why did they wake me up in the middle of the night? I don't understand! I feel very angry! The hotel needs to give an explanation and a formal official apology! Then when I checked out, a man at the front desk refunded me 10 euros of city tax, and the two men said sorry. But I felt that their attitude was not very sincere. One of them ignored me the day before. As a customer, I have been in Milan many times, but this is the first time I have encountered such a situation. I will write an email to the hotel later. Because of the problem of the front desk, they woke up the guests in the middle of the night to check their identities and brought two policemen. I feel ******
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