LHP Hotel Napoleon

2 nights without heating systems and no electric heating provided. I took a cold shower in November! And no one warned about the problem before. After my complaint, receptionist provided a blanket. Some hairs in the bidet and a ripped towel in the bathroom. However, the lack of communciation about heating problem was very disappointing even if personnel was kind after my complaint. The worst experience in Milan.

Nice hotel in Milan that is steps away from the Metro. Overall a nice hotel, but there was problems with the bathroom, where the towel heating rack would not turn off, and there was no hot water in the morning.

The room was clean, staff very helpful. Location was very good. There’s no AC after October 25 due to govt regulations, you open windows to cool off, Mrs. Mosquito and her friends come in without any invitation. Staff offered a fan. Otherwise it was good.

BREAKFAST. Outstanding. The service, selection and friendly atmosphere is the best we have received for breakfast during our trip. The Hotel itself is impeccably clean and very close to a Metro station, which made getting around so easy. All in all a GREAT experience. The front desk staff were also very helpful, cordial and tended to our every need.

Loved it - staff were brilliant

We normally stay at the Unahotels Galles in Milan but had seen this hotel close by and decided to give it a go. The Napoleon is well located, about 10 or 1 minutes walk from Milano Centrale railway station, about 20 minutes walk to the Duomo or 4 stations by Metro and the Metro Lima station is only a minutes walk from the hotel. This hotel is also 2 minutes walk to Coso Buenos Aires, a major shopping street. Opposite the hotel is a great pizza restaurant frequented by locals and just along the street, about 70 metres is a great craft beer pub! My favourite street bar in Milan, the Cin Cin Bar is also only about 2 or 3 minutes walk away. Check-in was easy. Friendly and helpful receptionist. Not sure how best to describe the decor of this hotel but modern 'bling' might be about right. Glossy black and silver design all over even in the rooms. Like being in a perpetual nightclub. However it was very clean, there was safe in the room, a coffee machine and an additional kettle with coffee/tea etc. Nice toileteries, hairdryer, comfortable bed, stocked fridge, good wifi and sufficient plug points. Breakfast was the usual Italian continental style. A good variety of cold meats and cheeses, breads, croissants, rolls, pastries, cereals, fruit juice as well as pancakes, waffles, scrambled egg, boiled eggs and bacon. The cappucino was also nice. Would I return? Yes I would if the Napopleon's prices were significantly cheaper than the Unahotels Galles, otherwise I prefer the latter.

Property is in a decent location. Plenty restaurants and shops around. Hotel, however wasn’t as good as it looked on pics. Upon arrival we found sheets ripped with holes and stains. Curtain was stained as well. We stayed for few nights and noticed sheets weren't even changed when we came back the following day. Walls between the room were thin, we could hear someone laugh and yell all night like he was next to me. Overall room was very small. I am 6’3” and Bed was small, my feet were hanging down, it definitely wasn't king size. Two small twin beds put together. Room is very small, you have about a foot or two to walk around the bed, I kept hitting myself on the sharp edge of the wall every time i was changing. Bathroom glass door was very small. Barely got in sideways. I am 250 lbs and I feel that bigger fellas wont be able to get inside the shower as the glass door is only about 12-15” wide. I would not recommend this hotel or this room.