Quality Inn & Suites Mall of America - MSP Airport Reviews

It's a great hotel, friendly employees. Breakfast has a great selection and always stalked. Clean hotel even the pool. Right on the bus line and close to places to shop and the mall of America. I would early stay again.

Upon arrival I was informed that they were charging a deposit again. They had stopped for well over a year, and without advanced notice they wanted a $100.00 deposit. I was not prepared for this and it left me short on money. They would not release it at checkout so I am still without my money. I also requested a late check out. I was told that I was in good standings with the hotel because I frequently stay there. They wouldn't let me do a late checkout. A new policy would charge me per 15 minutes past 11am. So to leave 1 hour later it would cost me $40.00. I don't think I will be back to stay again. Very disappointing. Breakfast was awful, they were out of everything. Cost goes up, quality goes down. Not so quality inn.

Besides the lady kicking my door at 2-3am for me too open like my kids aren't asleep awsome place

Check in was ok... Although clerk stated they were full when we arrived after midnight and we had booked thru their Res Dept. Once she found out I was a diamond member she then changed her attitude! Pool is down due to some funk in the pool Breakfast was so so, eggs were very salty! Coffee should be available all day but they only have it during breakfast hours, however, they will give you packets for your room but no creamer so I need to run over to Walmart to grab some!

Location is perfect. Hotel condition is average. Service is great except for late night clerk

It advertises there is a free shuttle. Wrong! They discontinued that when the pandemic hit. The photos are nice, but the place was a dump. It was unkept, door knob missing on the bathroom door, toilet broken, security chain lock broken. I will warn anyone and everyone not to use this facility until they do a major reparation. The person at the desk paid for the taxi to provide a ride to the airport when we left, now what do we do when we return? SO DISSAPPOINTED.

fine.................................................

Hygiene: The room has a strong smell Facilities: Facilities are relatively old Environment: Good location, close to shopping malls and airports

It was pretty good~

Hidden charges and fees such as "patking fee" "50 dollar deposit" asked to have the room cleaned never came and cleaned the room. Orsered fresh towels had to wait 6 hrs to have them delivered. NONE OF THE VENDING MACHINES WORKED! HORRIBLE WATER PRESSURE AND THW TOILET RAN NON STOP. Beds were twrribly uncomfortable. Not enough pillows. TOOK FOREVER FOR THE STAFF TO KEEP UP THE BREAKFAST BAR, RATHER BE IN THE OFFICE TALKING OR OUT SMOKING!!!! NEVER AGAIN!

Staff was extremely rude. We rented 6 rooms here. We had to pay for parking and there was nowhere to park our cars. The staff threw coupon books at us. They refused to wait on us invidually. It took us an hour to check in because they made one person check us all in even though we all weren’t staying in the same rooms. My bf paid for 2 of the same rooms a month ago and they gave one of her rooms away. Some of the rooms had a bad smells. The breakfast sent everyone to the washroom the same day. They really need to do some work on the staff, parking and other things.

They told us when we arrived we had to pay extra for parking-huh? After complaining politely they waved the fee which was nice but then gave us the room across from the maintenance and housekeeping center so we got to be awakened by the door banging open and closed all night. Got about 2 hours sleep.

Great customer service. Will return to this hotel. Has a great location to the mall and reasonable pricing. My daughter and her friend loved the pool.

We drove up to check in and immediately see 3 police arresting 2 women. Shades were ripped and hanging in the windows. We didn't even go inside. We drove away and found a Hilton and stayed there.