W Minneapolis - the Foshay

No hot water in the shower during the stay. Significantly low heat in the AC in the room

Great hotel but nothing was open past 10pm for food, not even room service on a Monday night upon arriving.

Peaceful, clean, nice amenity and great customer service.

Always a great experience

Definitely not a super clean room, was easy to tell it either doesn’t get booked very often (it was right by the elevator) or if it truly had bad cleaners. The sheets were very uncomfortable, felt like paper. The complimentary birthday card in our room had the wrong name on it so that was disappointing. Unfortunately the night we stayed a private event was taking up the 27th floor so we couldn’t access the prohibition bar.

The building is historic and has a nice observation deck. That being said, I really did not enjoy my time here. No bellmen or doormen to great you or help with bags, front desk staff more interested in having drinks and texting than helping guests, I booked a large suite but found it quite worn, it had a gold velvet couch with lots of stains and a hole, very small closet, no luggage stands, broken blinds in the living room, sink in bathroom didn’t drain, and lots of street noise and elevator noise… be sure to bring ear plugs. Room service took over an hour and when food arrived, it was cold. They had one person doing all room service deliveries for a 30 story hotel, she looked so stressed out and overworked I really felt bad for her. Breakfast not open until 8am, not the end of the world but not convenient for people who have to work on east coast time. Overall it was a lackluster experience at best so I doubt I would ever return.

Our thermostat did not work and our room was incredibly hot. We did call the desk and nothing was done. Not even a call back. The 2nd night - out power went out in half of our room. Security had to come and look through our room at 1:30am for the fuse box. The hotel only comped 4 beers. I did email them and they had no response.

Quiet and comfortable.

As a seasoned traveler, I have encountered my fair share of hospitality highs and lows. Unfortunately, my recent stay at The W Minneapolis - Foshay falls into the latter category, leaving me utterly disappointed and disrespected. Any semblance of admiration quickly disappeared when I discovered that my Apple Watch had been stolen from my room - Not sitting out in the open, but unzipped and taken directly from my closed suitcase. The blatant disregard for guest belongings and trust exhibited by the housekeeping staff is simply unacceptable. It's disheartening to think that such dishonesty permeates the very core of this establishment. Despite reporting this immediately to management and the corporate customer service team, with hopes of resolution and assistance; I was met with excuses, lack of concern, and dismissiveness. Not only did they fail to address my concerns with seriousness, but they also attempted to downplay the severity of the situation. Their lack of empathy and unwillingness to take appropriate and professional action only served to fuel my frustration and disappointment. In an industry built upon the foundation of hospitality and trust, The Foshay has demonstrated a profound deficiency in both regards. As a guest who entrusted them with my comfort and security, I expected professionalism, timely action, and proper handling of the situation. Instead, I was met with pure neglect and not a single action to rectify the theft. In more bizarreness, four days after I checked out of my room, the hotel (housekeeping I was told) attempted to place a random watch, that did not belong to me, in the same room. This attempt to replace the stolen item was both inappropriate and unacceptable - Again, this was a completely different watch that did not belong to me, so I can only wonder who the previous guest was in which that watch was likely stolen from. My experience at The Foshay was marred by incompetence, negligence, and a blatant disregard for guest privacy and trust. I strongly advise prospective visitors to exercise caution and reconsider their lodging options. No amount of amenities can compensate for the loss of trust and peace of mind endured during my stay. I hope they keep in mind that I work for Berkley company in which we utilize this hotel frequently - We will think twice before staying at this establishment again. I would advise the same for any guests considering The Foshay as an option.