Suburban Studios Minneapolis Bloomington

The worst experience I have ever had I will never again book thru Trip.com the hotel extended stay of America I did not stay at the hotel it had visible bed bugs and trip gave me the run around about my money which caused me to go over to the holiday Inn and spend more money

Stayed the night it was alright not the cleanest but clean enough, at the end of my visit there was a fee for 4.60 i wasnt expecting but the guy at the counter did not know how to use the point of sale machine! Wasted 20 minutes of my time than argued with someone on video call in a language i didnt know about how to do it and recorded both sides of my card while reading the numbers to him! I dont think they were trying to steal my info or anything but even with the best of intentions ot is never okay to record a customers information just to be safe i am now getting a new debit card and i will not ever be staying there again.

The front desk attendant had a great attitude, very helpful.. a little upset that I was informed on the app that there would be grab-n-go breakfast.. there wasn’t.. the room was clean but had stains on the counters, and hair in the tub.. plus the central air would hiss EVERYTIME powering down or off..

The location of the hotel is great, it is close to the bus line. Currently staying for an extended period of time at this hotel because of the location and price. However I find staff to be rude, short tempered and difficult to deal with.

Not a nice place at all.

This place is horrible the floor and the carpet is sticky the shower was dirty and the heat doesn't work but all that is nothing compared to the bebugs in the room if you look close enough you can see the bed moving the front desk couldn't be bothered with it when asked I was told to talk to the manager in the morning so I slept on the countertop and in the morning i talked to the manager that said they would decommission room 335 and give me a new room i said ok would rather have a refund but i still needed a room for the next day so i was told a room would be reserved for me and when I came to the front desk no one knew about anything involving bedbugs or a reservation so I didn't argue about it the room was 65$ for the night I just cut my losses and went to Motel 8 I think they do everyone who complains the same way front desk denied anything happened and to talk to managers and the managers act like they never have been notified from the front desk avoid this place at all cost worst room I have EVER paid for

As soon as we walked into the lobby I can tell you it was filthy. Paige at the desk was super polite and professional. We got checked in and got to our room which we booked a smoke free room. There were bikes all inside the lobby from what sure looked like tweakers. The room reeked of cigarettes,we quickly addressed it to Paige at the front desk she sincerely apologized and told us she had no other room to move us into but came and sprayed the entire room to help with the smell and told us she could come up again and spray. After sitting in the room for 20 mins we noticed floors were very sticky of who knows what, the sheets didn’t look clean. The office chair had so many stains and there was hair still in the shower we decided to leave and find somewhere else to stay. Don’t waste your time on this location it’s nothing what it looks like and this review is not towards Paige because she was great and it shouldn’t be on her to fix these issues this is on the management.

Key card system had been down for 3 days prior to my arrival. Couldn’t get a key made for my stay with an unknown timeline of when it could be made. Staff was using expletives to communicate their frustration and said I’d need to call another number to have someone let me in each time I leave my room but that I could expect to wait 30 minutes even though the number was for a permanent staff that lives in the hotel. Turns out this hotel is part of a government program to house homeless and indigent individuals and families so I don’t need to describe how the entrance, lobby, halls, rooms were… There was a police officer sitting in their police vehicle parked outside and off view of the entrance due to the clientele. STAY AWAY. I left within minutes but staff had closed up so I could not check out same night and I was not refunded that nights stay.

When I arrived at the hotel for check in the afternoon staff was rude. After the checking ID, I was informed that they could not give me a room key. I would have to ask for someone to open my room door if I left and returned to the hotel. This was annoying to hear but I already paid so I tried to make the best of it. Room was run down and old. Blanket had burn marks in it. I switched blankets at the desk and had them open the door to get back into room. Finally went to sleep. Around 3 am I hear water dripping in the bathroom. I take a look and water is all over the floor and sink. The carpet and everything was soaked. The paint in the bathroom was bubbling from the water. I go to the front desk to tell them it’s flooding in my room and nobody is around. I had to call the main number to get them to call the night staff. Keep in mind I’m now locked out of the room because I have no room key. 30 minutes later the night staff shows up looking like she just woke up. She has no clue what to do when I pointed out the issue and tells me to wait. I reply I will leave and you guys can address the situation. I return after a day of events with my luggage with me all day long and approach the same rude staff and ask if they fixed the problem or am I getting another room. The staff tells me I have to go back into the same room. I immediately told them I would not be staying in the flooded moldy room that has not been fixed or cleaned. The staff just walked away. Stay away from here