Guest User
December 10, 2023
The hotel does not have a front door, and it was not made clear when booking that extra money would be required for additional guests. The extra fee was 50 rupees, which was about 115 yuan. The hotel menu cost 300 yuan, which was too much. Besides, I went to find a hotel. There is no door sign. I walked around the community several times but couldn't find it. People in Wen Community didn't know it. I contacted the hotel later and sent a photo of the community entrance. There was no door sign. The customer service of the hotel was not polite. Ctrip has no problem. , but it is recommended to investigate whether the hotel's facilities are genuine and cooperate with the hotel, otherwise it will be irresponsible to consumers. The current result is that Ctrip has given a compensation of 50 yuan, but the hotel still has no response. I continue to complain to the Consumers Association
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