Victoria na Zamkovoy Hotel

There was no minibar in the rooms, neither coffee nor tea was served in the rooms. There were 2 bottles of water when I first entered and it was not replenished for another day.

this is an excellent choice for those who want to stay in the city center. It is close to all major attractions and is conveniently located for attending various events. The hotel rooms are clean and comfortable, with a modern design and all the necessary amenities. Each room has air conditioning, TV, minibar and free Wi-Fi. The hotel's restaurant offers a wide range of dishes, including European cuisine, as well as seafood dishes. The hotel bar offers a large selection of drinks and cocktails. It is also worth noting that the hotel offers services for organizing excursions and transfers. If you want to visit local attractions, the hotel can arrange a tour or airport transfer for you. Overall, I would recommend the hotel for those looking for a comfortable and cozy place to stay during their trip.

I definitely recommend this hotel!! I read the reviews - there were doubts, they wrote that the employees were rude, the breakfast was bad, they were not cleaned.... In fact: everything is wonderful, the girls at the reception are nice and smiling (the people themselves, we need to be kinder and nicer, and don’t be rude and demand goodwill), they were cleaned every day, towels were changed at will, the room was warm, the children had a different room - they had a fresher room, but Condey helped, the breakfasts were excellent, everything was fresh, the coffee was super, yoghurts and sour cream were a dream !!!One minus - we had to wait a very long time for dinner!!!! The cook couldn't cope😔. I liked the trout, but the sorcerers were not tasty.

Good day to all! To begin with, I will say that the prices in this hotel are more expensive than in the Minsk Hotel. This is so that you have something to compare with :). We stayed at this hotel at the beginning of October 2023. I will say right away that the first impression never deceives. I received it immediately upon meeting, at the reception. Administrator Olesya greeted me with a completely straight face, without any signs of emotion. After checking the reservation, I spent a very long time explaining the location of the place where breakfast was held (in the end I just had to follow the signs). It turned out that there were no slippers in the room, because... room class is budget. I was on a business trip with a colleague, asked to be placed in rooms next to each other, and in the end we got the maximum distance from each other. I had to go and beg this girl to be placed next to me. In response, the administrator’s open dissatisfaction with the comment “You care” and getting what you wanted. The numbers are a different story. To say that the rooms are old and worn out is an understatement. I got the impression that no renovations had been done for 15 years, if not more. In the bathroom there was a clog in the sink, and when using it you had to periodically wait for it to drain, it was HORRIBLE. The first time I used the shower, I discovered a woman's long black hair!!! This is about cleaning. However, in 3 days it was not there even once, only once was the toilet paper replenished because it simply ran out. The bed was never made. All cleaning was limited to changing towels. Thank God they only came to the hotel to spend the night. But unfortunately the morning also began with disappointment at breakfast. I haven't seen a worse breakfast in a long time. Absolutely unfriendly and indifferent waiters to the guests, cold dishes that were replenished only upon request (and then you had to wait 20 minutes for something to be bought at a nearby store). We waited 15 minutes for the fried egg!!!! All the cuts are just the cheapest sausage and cheese bought in a nearby store. In general, the mood was ruined for the whole day already in the morning!! And there are many other inconveniences, such as the doors to the room not opening or closing, very noisy climate control, cheap and absolutely unusable shower gel...... If only someone had written a similar review in advance :( The result is not in vain at the beginning I said about the Minsk hotel, it is cheaper, but in terms of service and comfort it’s heaven and earth. Make your own conclusion whether it’s worth going to Zamkovaya!!!

We are currently staying at the hotel. The impressions are unpleasant, because... There is no service even for 3*, everything you need in the hotel you will have to do yourself: order food in a restaurant and wait, wait, wait, and then remind yourself so that it will be brought, open the barrier yourself at the entrance, if You are in a car with the number rus, remind you about cleaning, etc. Room: there is no refrigerator, although it is stated on the website, the one that was brought to our room does not work. If the night is cold, you can store food on the windowsill. There is a window in the ceiling of the rooms on the 3rd floor. Therefore, at 5 am it will already be light; there are no blinds for this window. There was dust in the room, as soon as we checked in, I had to wipe it off. The receptionist in most cases is in no hurry to fulfill your requests; the girls behind the counter are very arrogant and slow. The only time there was a decent shift at the reception and they helped us with what was needed. I do not recommend this hotel for accommodation; for this price (7500 rus₽/day) you can find a more decent option and decent service. We regret that when choosing a hotel we did not read the negative reviews, because... everything in them is true.

I liked everything, for three stars everything is excellent, the service is excellent, the girls are very friendly, thank you!!! Everything was cleaned and there were no extra breakfasts. Due to the early flight of netmool, I was given a lunch box to take with me 🤗 And of course the location is great!