Hotels near Torgovo Razvlekatel＇nyy Tsentr in Minsk

Very unprofessional staff, especially reception and duty manager. When I was making a booking via phone, they didn't give me any details such as booking reference or else so when we arrived to the hotel they said that there is no booking in the system and had to search a new room for us on the spot which took a lot of time to register us again. I'm from Belarus and my husband is not so according to the policy of the hotel we had to pay extra per night because he's a foreigner! Unbelievable. I've travelled so many countries and stayed in different hotels but first time see such discrimination. Spa also was closed during our stay because they switched off the water for some reason. Gym needs some extension, extremely basic. When we tried to talk to a manager about what happened she was rude and negligent and looked like she didn't care at all. Reception also said if you don't like conditions you can change the hotel. No comments. The positive thing was the location of the hotel and the room was nice and cosy, cleaning staff was amazing, the lady cleaned and replaced amenities every day. I enjoyed breakfast buffet as well , since a lot of Belarussian style dishes, but my husband didn't really like because a new taste for him so if you are picky and not into trying new things you might not like it

Close to metro station and opposite of the park which makes it a nice walk. Next to shopping malls and restaurant. Hotel is not brand new and has an antique 70's feel to it which is fabulous. Bed is comfortable and contains all necessary amenities. Nothing bad to say about this hotel- love the souvenir shop which makes things easy should you forget to purchase gifts....all in all- happy with this hotel in beautiful Belarus

I really liked this hostel. Why? 1.Excellent location. I walked all over and easy came back here. Lovely spot by a lake and near the historic area and churches. Tons of bars and restaurants nearby and a supermarket just a minute walk away. 2.Good value. 3.Impeccably clean. 4.Lots of common areas including spaces for eating, preparing food (not a full kitchen, but microwave use), working, meetings, piano, etc. 5.An excellent cafe. 6.Staff that were very helpful. 7.Good wifi. 8.24 checkin. (I arrived at like 2am.) 9.My private room w shared bath/toilet was very comfortable and a good size. I have no complaints really and would stay there again.

БОЛЬШЕ СЮДА НИ НОГОЙ! Проживала в отеле неделю. Единственный плюс данного заведения - действительно просторные номера с хорошим видом. На этом положительное заканчивается. Самое главное -отвратительный сервис- вот просто хуже некуда!Начиная с рецепшн, заканчивая администраторами спа.Везде отношение хамское, на все просьбы реагируют агрессивно, просто дно! Кавролин в номере грязный с пятнами, не пылесосили в номере ни разу, хотя я неоднократно обращалась с этой просьбой, воду то ставили, то нет, ни ручки, ни блокнота, ни штопора в номере вы не найдёте. Халат, тапки , зубные принадлежности тоже только по запросу. Завтраки скуднейшие. Диагноз - ДИКИЙ СОВОК. Пока вы не проведете беседы с персоналом и должным образом их не подготовите к работе с клиентами, никакой шикарный вид вам не поможет.

Stayed here for nearly one week. It’s a quite new and modern hotel. The luxury rooms were big and spacious. The hotel staff were helpful and nice. The hotel has a big swimming pool and sauna. This hotel has some challenges with coordination of their airport taxi service. I feel the hotel staff can improve in this area, and therefore I give it only 4 stars. For example, I pre-ordered airport pickup from the hotel. When I arrived, no taxi was there and I called the hotel to ask where my taxi was. To be honest, the hotel was perceived as quite uninterested to help. Eventually the hotel gave me the taxis registration number and told me to go out on the parking space and search for it myself!! I felt that was quite rude and unprofessional. Besides, I have never experienced that a traveler is expected to leave the airport and search for the taxi on the parking space. Turned out that the taxi was late and wasn’t even at the airport by that time.

Из плюсов: + Прекрасный вид на реку + Вкусные завтраки + Доступный прокат велосипедов + Вкусные коктейли в баре И все было бы прекрасно если бы не одно но, мы приехали отметить мой день рождение. Каждый год я отмечаю его в поездках во всевозможных отелях и всегда получаю хотя бы мало-мальский знак внимания, а чаще всего поздравления целый день. Для меня это не вопрос пирожного в номер, а показатель отношения отеля к клиентам. У нас был поздний выезд и когда за пару часов до выезда из отеля не было никакого поздравления, я подошла на ресепшен спросить. После моего вопроса «положено ли мне что-то в день рождение?» сотрудники стали меня убеждать что с утра в номер принесут чизкейк / игристое (тут они не договорились) и все будет супер. На мой ответ что день рождение у меня сегодня и для меня видимо сделали исключение , ничего не принеся, сказали «что они не отвечают за поздравления гостей, этим занимается кто-то другой». Поэтому в свой день рождение я не услышала даже элементарного «с днем рождения» от сотрудников отеля. Насколько же внимательно отель отнесется ко мне в следующий раз, когда у меня не будет особого дня - вопрос для меня риторический. Так же, когда с утра я подходила на ресепшен , спросила когда открывается самогон красоты , мне сказали «мы за них не отвечаем, они приходят где-то к 11-12 часам». Когда я подошла часам к 12 к салону, там шла фотосессия модели, видимо для соц сетей. На мой вопрос «могут ли они помыть и высушить мне волосы» сотрудник закатила глаза и тихо-тихо сказала администратору, что она планировала еще выпить кофе и причесаться и мне предложили прийти часа через 2-3, когда мне было уже совсем неудобно. Обычно, во всех отелях с руками и ногами готовы забрать клиента, но видимо не здесь. Ставлю 4, потому что день рождение раз в году и не для всех гостей это актуально. А расположение , завтраки , номера замечательные.

My wife and I stayed in this hotel in early August. For two nights. Standard room. Well, what can I say? Bed and pillows are comfortable, the sauna is modern, sleep quietly even with open window (street is not central), slippers, coat. Candey is not boring. Clean. But here's the closet - neither embedded nor normal - in the room. Hey-God! Only the hanger at the entrance and three shoulders on it roll. Everything (see appended photo). Here we did not expect ... (We then explained that the building was originally built not under the hotel, that before that here the luxury-priton was with ”massage offices,” and then the authorities closed it and forced to reprofile. ) There is a parking your own protected, under the slagbaum. Free, by the way. The weak place they have is breakfast, of course. All the dishes that are thought to be hot (cash, sausages, eggs, omlet, etc.) in fact - how would it be elegant to express? ”cool. And it's even though underneath them all candles stand. And the point is a little. On the first day we came an hour before breakfast time, so they had cheese out. (”Everything ate,” as explained to us. ) And tea cups too (have they eaten too?). And on the second day there was totally no black tea. At the same time, it was in our room. I went up just up and brought. And I got a bag and the girls at the restaurant: If anyone else would ask? They still have no creep or kefir for breakfast. Like class. Here are the cinemas and the Germans simple. But we have organized a wonderful review of Minsk, and thank you for that, relatives! Now understand why ”four” with tension?

Очень уютный номер, отличные сервис, всё устроено с вниманием к деталям. Отдохнули с комфортом! Очень чисто, приятно пахнет, всё исправно работает. Очень приятные девушки на ресепшене ☺️ Кафе, относящееся к отелю, тоже порадовало хорошим сервисом и вкусными блюдами.

The view were so nice when it was snowing. rooms are warm and comfortable. Room service and reception are kind. The only thing makes us upset that this order doesn’t contain breakfast, and we should pay it every morning. To be honest, the breakfast was a little bit expensive than other hotel.

the staff is very attentive and helpful everywhere - at the reception, in the cafe, in the spa center. the room is comfortable spacious, the bed is very comfortable. room is clean and of high quality furnished